Cron Problem

[tracybarker]

I'll be honest, I've never used WHCMS before and I have a client that just threw a problem their having at me. I'm trying to take the time to learn a bit about the system, but mostly I just would like to solve the issue at hand as quickly as possible, so I can move on to the rest of the work they've sent me.

 

The problem they're having as presented to me is: "Hosting Script (WHMCS) has some issues with the cron jobs. It is suppose to auto charge clients when the cron is run, but it doesn’t. It will only send late notices"

 

If anyone can point me at least in the direction to look to solve this, that would be most helpful. I'm just always at a loss diving into a substantial piece of software like this with no real prep time.

 

Thanks,

Tracy

[WHMCS John]

As long as the licence is in the client's name they can contact us via support ticket directly for support.

 

Have your client check Utilities > Activity Log. What messages do they see beginning "Cron Job"?

[tracybarker]

This is the latest cron job in the activity log:

 

Date Description Username

20/07/2010 00:00 Cron Job: Completed System

20/07/2010 00:00 Cron Job: Running Usage Stats Update System

20/07/2010 00:00 Cron Job: Closing Inactive Support Tickets System

20/07/2010 00:00 Cron Job: Sending Domain Renewal Notices System

20/07/2010 00:00 Cron Job: Sending Invoice Reminders System

20/07/2010 00:00 Credit Card Payments Processed (0 Captured, 0 Failed) System

20/07/2010 00:00 Cron Job: Credit Card Processing System

20/07/2010 00:00 Cron Job: Adding Late Fees System

20/07/2010 00:00 Cron Job: Generating Invoices System

20/07/2010 00:00 Cron Job: Updating Currency Exchange Rates System

20/07/2010 00:00 Cron Job: Starting System

[WHMCS John]

Well that all appears normal. Please have the licence holder open a support ticket with admin login details and a client + invoice number they believe should have been automatically attempted.