laszlof Posted July 13, 2010 Share Posted July 13, 2010 I just noticed this, but when I upgrade a customer to a larger hosting package mid-cycle, it does not immediately create an invoice for the difference in package price. Is this normal? Is there a setting I need to enable to make it do this? This isnt a huge issue on customers who are monthly, but when we upgrade a yearly customer 3 months into their service to a package twice as expensive, it should definitely automatically bill for the difference. (minus any time used) 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2010 WHMCS Support Manager Share Posted July 13, 2010 When you do it via the admin area you'd need to generate the invoice manually. If the client upgrades themselves then the invoice will be calculated and generated automatically. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted July 13, 2010 Author Share Posted July 13, 2010 Is there any particular reason why it does not do this automatically in the admin area? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2010 WHMCS Support Manager Share Posted July 13, 2010 It's not really an upgrade when done via the admin area, just simply changing the package. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted July 13, 2010 Author Share Posted July 13, 2010 Is there any way for an admin to "upgrade" a package for a customer? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2010 WHMCS Support Manager Share Posted July 13, 2010 You'd need to login as the client and place the order via the client area. 0 Quote Link to comment Share on other sites More sharing options...
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