thewebhostingdir Posted July 3, 2010 Share Posted July 3, 2010 Hi, I faced a problem with "Pay All" feature. One of my clients was trying to pay multiple invoices using Pay all but somehow they lost internet connectivity when he was on payment gateway page. Now, there is another invoice created in his account and his due balance is now double then the original. Since this client contacted us, we corrected the invoice but this can cause a problem if clients do not contact us in such situation. Is there any way we can avoid this? Thanks, 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted July 3, 2010 Share Posted July 3, 2010 I suspect the new invoice is the one for the full value of the multiple invoices. Once that invoice is paid, the others will all be paid automatically. 0 Quote Link to comment Share on other sites More sharing options...
pagehosting4u Posted July 10, 2010 Share Posted July 10, 2010 I had a client choose to "Pay all" on three domain name renewals. One invoice had 2 domain names and a second invoice had 1 domain name. Their card was charged for all three domain names and a new invoice reflected all three domain names. But once paid, the invoice with just one domain name was not automatically set to paid and the domain name was not renewed through Enom. How embarrassing when the customer comes back and says that they already paid for all three domain names, when they got the reminder email on the invoice that did got marked as paid. Can anyone explain what happened? Thanks 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted July 11, 2010 Share Posted July 11, 2010 We've now turned off the multiple payment option, as it's causing more problems than it's worth. WHMCS need to find a method of implementing this without creating the second invoice. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted July 11, 2010 Share Posted July 11, 2010 We've now turned off the multiple payment option, as it's causing more problems than it's worth. WHMCS need to find a method of implementing this without creating the second invoice. I have had it off from day dot as well. I brought up these problems while it was in beta testing quite some time ago. Still can't see the reasoning as to why it needs to create an extra invoice just like the add funds feature how it creates an invoice for what should be a reciept or just a plain transaction. 0 Quote Link to comment Share on other sites More sharing options...
veleno Posted July 12, 2010 Share Posted July 12, 2010 I agree with that. No extra invoice should be issued, just set as paid the ones selected. Oto Tortorella 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.