barry123 Posted June 30, 2010 Share Posted June 30, 2010 I'm having trouble setting up departments and cron jobs. I have set up the Ticket Importing using POP3 Import cron. I set up the department as follows: POP3 Importing Configuration (Only required if using POP3 Import method) Hostname: webmail.domain.com Port:: 110 Login Name: support@domain.com Password: ********* According to a youtube tutorial the login should be support+domain.com, I've tried that aswell but didn't work either. The emails have been set up and I have access to view the tickets. When I send an email to support, the email is not being imported and turned into a ticket. Where am I going wrong? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 1, 2010 WHMCS Support Manager Share Posted July 1, 2010 Is there any record of the ticket under Utilities > Ticket Mail Import log? 0 Quote Link to comment Share on other sites More sharing options...
barry123 Posted July 1, 2010 Author Share Posted July 1, 2010 No records are found! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 1, 2010 WHMCS Support Manager Share Posted July 1, 2010 What happens when you visit the pop.php script manually in your browser, what do you see on-screen? 0 Quote Link to comment Share on other sites More sharing options...
barry123 Posted July 1, 2010 Author Share Posted July 1, 2010 What happens when you visit the pop.php script manually in your browser, what do you see on-screen? As in domain.com/pop.php? I get a 404 not found. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 1, 2010 WHMCS Support Manager Share Posted July 1, 2010 The script would usually be located at yourdomain.com/whmcs/pipe/pop.php 0 Quote Link to comment Share on other sites More sharing options...
barry123 Posted July 2, 2010 Author Share Posted July 2, 2010 Host: webmail.domain.com Email: support@domain.com An Error Occurred: Connection failed to webmail.domain.com,110: Connection refused this is what I get when I visit pop.php, does this mean that I have the incorrect port or don't have access? This is just the default port in whmcs, is this be dependent on the host? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 2, 2010 WHMCS Support Manager Share Posted July 2, 2010 Yes, it means that there is a connection issue between WHMCS And your mailserver for importing the emails. You'll need to check your with email provider for the correct connection details to use. 0 Quote Link to comment Share on other sites More sharing options...
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