Proconhosting Posted June 28, 2010 Share Posted June 28, 2010 I've had a few payments not post. This has happened with PayPal payments and Google Checkout payments. Are there any common causes for this happening? It doesn't happen all the time and usually only on payments made on existing accounts. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 28, 2010 WHMCS Support Manager Share Posted June 28, 2010 Please check Billing > Gateway Log. Is there an error recorded, or is the transaction not recorded at all? 0 Quote Link to comment Share on other sites More sharing options...
Proconhosting Posted June 28, 2010 Author Share Posted June 28, 2010 I've got a few entries that say "Not supported". 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 29, 2010 WHMCS Support Manager Share Posted June 29, 2010 Are they actual payments though? PayPal "Not Supported" messages occur when it's a callback type WHMCS doesn't need to do anything for - for example "subscr_failed"=payment failed, "subscr_eot"=End of Term. subscr_payment & web_accept is the txn_type for a successful payment, so they are the ones you need to worry about. 0 Quote Link to comment Share on other sites More sharing options...
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