custom fields in emails not displaying

[Snowman]

I have a weird issue goign on, and im sure ive missed something with the setup of custom emails but none of the client or product custom fields display

 

for example in one email:

 

{$client_name}

 

Your web server, located in our {$service_custom_fields.datacenter} Data Centre racks, is configured and fully operational.

 

SERVER DETAILS

 

Server: {$service_server_name}

ServerIP: {$service_server_ip}

Gateway: {$service_custom_fields.gateway}

Netmask: {$service_custom_fields.netmask}

DNS Servers:{$service_custom_fields.dnsservers}

 

Username: {$service_username}

Password: {$service_password}

 

 

NAME SERVERS

Your servers nameservers are:

 

Name Server #1: {$service_ns1} : [{$service_ns1_ip}]

Name Server #2: {$service_ns2} : [{$service_ns2_ip}]

 

 

ASSIGNED IP ADDRESSES

 

The following IP's are assigned to this server

 

IP Addresses: {$service_assigned_ips}

 

 

BANDWIDTH MONITORING

 

Bandwidth monitoring is managed thru our accounts and helpdesk center, you can view the usage of your public network ports by going to the My Services > Product Details > Bandwidth link however you can also directly monitor usage from our bandwidth system for your server at:

 

Graph URL: {$service_custom_fields.graphurl}

Username: [{$service_custom_fields.dracusername}

Password: {$service_custom_fields.dracpassword}

 

 

DELL DRAC REMOTE ACCESS

 

Your server is provisioned with a Dell DRAC Remote Access control card allowing remote console access to the server. You can login to this facility with the following details:

 

URL: http://{$service_custom_fields.dracip}

Username: {$service_custom_fields.dracusername}

Password: {$service_custom_fields.dracpassword}

 

 

REMOTE REBOOT PORT

 

Remote Reboot Port can be accessed via the My Services > Product Details > Remote Reboot link in our accounts and helpdesk center however you can remotely access the reboot prt as well with the following details:

 

URL: http://{$service_custom_fields.apcip}

Username: {$service_custom_fields.dracusername}

Password: {$service_custom_fields.dracpassword}

 

none of the {$service_custom_fields.XXXX} seem to display on the email that goes out

 

Now from the tutorial is simply says to take the title of the custom field make it lowercase and remove charachters and spaces...

 

Ive done this, but am i missing something?

[WHMCS John]

Try:

 

{$product_custom_field_fieldname}

 

fieldname is the name of the custom field all in lowercase and with no spaces. Eg: IP Address would be {$product_custom_field_ipaddress}

[huski]

I am having the same problem, I need to show a client's URL and created a custom field called 'Business Listing URL'

 

Trying to get it to display (without success) in an email with every combination:

{$client_custom_fields_businesslistingurl}

{$client_custom_field_businesslistingurl}

{$product_custom_fields_businesslistingurl}

{$product_custom_field_businesslistingurl}

{$service_custom_fields_businesslistingurl}

{$service_custom_field_businesslistingurl}

{$client_custom_fields.0}

{$client_custom_fields.1}

etc..

 

Any suggestions appreciated

[huski]

I am having the same problem, I need to show a client's URL and created a custom field called 'Business Listing URL'

 

Trying to get it to display (without success) in an email with every combination:

{$client_custom_fields_businesslistingurl}

{$client_custom_field_businesslistingurl}

{$product_custom_fields_businesslistingurl}

{$product_custom_field_businesslistingurl}

{$service_custom_fields_businesslistingurl}

{$service_custom_field_businesslistingurl}

{$client_custom_fields.0}

{$client_custom_fields.1}

etc..

 

Any suggestions appreciated

I think I have it figured out now