SGJJ Posted May 24, 2010 Share Posted May 24, 2010 Is there an auto-response feature for tickets in WHMCS? For example, if a client emails support@example.com they receive an automatic email stating something like "We have received your email and will investigate your issue as soon as possible." 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 24, 2010 WHMCS Support Manager Share Posted May 24, 2010 Yes there is, it will be sent by default. You need to specifically disable the message under Setup > Support Departments > Edit. 0 Quote Link to comment Share on other sites More sharing options...
SGJJ Posted May 25, 2010 Author Share Posted May 25, 2010 Yes there is, it will be sent by default. You need to specifically disable the message under Setup > Support Departments > Edit. Thank you! 0 Quote Link to comment Share on other sites More sharing options...
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