andy40 Posted May 4, 2010 Share Posted May 4, 2010 Hi i want to change the settings in WHMCS so that when a customer opens a ticket and we reply to it they only get an email saying a reply as been made and does not include the reply as customers just click reply to email and not the ticket?? does anyone know how i can set this up please 0 Quote Link to comment Share on other sites More sharing options...
HerrZ Posted May 4, 2010 Share Posted May 4, 2010 please check your Email Templates ("Support Ticket Reply"). maybe that is what u want. 0 Quote Link to comment Share on other sites More sharing options...
andy40 Posted May 4, 2010 Author Share Posted May 4, 2010 hi i cant see a box that says anything about not including the reply? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 4, 2010 WHMCS Support Manager Share Posted May 4, 2010 You'd need to remove {$ticket_message}. 0 Quote Link to comment Share on other sites More sharing options...
andy40 Posted May 9, 2010 Author Share Posted May 9, 2010 thanks john works now 0 Quote Link to comment Share on other sites More sharing options...
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