kctan Posted April 25, 2010 Share Posted April 25, 2010 I have just installed a brand new copy of WHMCS in my site: http://websproutconsulting.com/webhosting/whmcs/ But whenever I login and click on the tabs (reports or setup >> payment gateways etc), it keeps directing me back to the login page at: http://websproutconsulting.com/webhosting/whmcs/admin/login.php Besides this, I also notice that my WHMCS page is not loading properly and some of the links return a 404 error.. Is there something went wrong with my installation? I install the application in the path >> websproutconsulting.com/webhosting/whmcs I appreciate your comment and help in this, thank you very much! 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted April 25, 2010 Share Posted April 25, 2010 I'm guessing that your WHMCS System URL is set to http://websproutconsulting.com/whmcs/ and not http://websproutconsulting.com/webhosting/whmcs/...The bad news is that you probably can't get to that setting in the admin panel (Setup -> General Settings -> General Tab -> WHMCS System URL)... If you have access to myPHPAdmin, open that up, click on your whmcs table, click on the SQL tab, and add this, then click go! UPDATE tblconfiguration SET value='http://websproutconsulting.com/webhosting/whmcs/' WHERE setting='SystemURL'; 0 Quote Link to comment Share on other sites More sharing options...
kctan Posted April 25, 2010 Author Share Posted April 25, 2010 Thank you, Rob! This solves the issue =) 0 Quote Link to comment Share on other sites More sharing options...
kctan Posted April 26, 2010 Author Share Posted April 26, 2010 Hi, The issue comes back again but now the systemURL settings I confirm is set to: http://websproutconsulting.com/webhosting/whmcs/ Now when I login and click any of the tabs, it directs me to the login page again.. May I know are there any possible areas I can look at to resolve this issue? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 26, 2010 WHMCS Support Manager Share Posted April 26, 2010 Are you able to stay logged in with the "Remember Me" option ticked? 0 Quote Link to comment Share on other sites More sharing options...
kctan Posted April 26, 2010 Author Share Posted April 26, 2010 Are you able to stay logged in with the "Remember Me" option ticked? Thank you, John. This solves the problem. So I need to have the 'Remember Me' box tick every time.. Thanks again. 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted April 26, 2010 Share Posted April 26, 2010 I see this happen in IE 8 alot, it more than likely is the way you have IE setup. 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted April 26, 2010 Share Posted April 26, 2010 Make sure you are not deleting cookies... In IE, go into Options, Advanced, Reset... then restart your browser. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 27, 2010 WHMCS Support Manager Share Posted April 27, 2010 If you need to Remember Me checkbox ticked I recommend taking a look at php sessions on your server, as this suggests an issue with them. 0 Quote Link to comment Share on other sites More sharing options...
kctan Posted July 17, 2010 Author Share Posted July 17, 2010 If you need to Remember Me checkbox ticked I recommend taking a look at php sessions on your server, as this suggests an issue with them. Hi John, may I know what settings should I check on my server? This problem comes back again no matter which browser I use... FF, Chrome and IE all gives me the same problem.. It keeps directing me back to login page whenever I click on any links on the sign in page. 0 Quote Link to comment Share on other sites More sharing options...
dworg Posted July 26, 2011 Share Posted July 26, 2011 Hi kctan, is your login problem solved? I'm also having this issue. Suspect it's because of the dynamic IP provider I'm having. But how to resolve this? 0 Quote Link to comment Share on other sites More sharing options...
kctan Posted July 26, 2011 Author Share Posted July 26, 2011 Hi kctan, is your login problem solved? I'm also having this issue. Suspect it's because of the dynamic IP provider I'm having. But how to resolve this? Hi, my problem has been resolved but not sure which part fixes the problem... I now always login with the 'Remember me' box checked. And yes, there is another thing. I also disable the dynamic IP logging in thing sometime ago in the whmcs settings. Maybe this will help =) 0 Quote Link to comment Share on other sites More sharing options...
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