aarongeiser Posted April 24, 2010 Share Posted April 24, 2010 I just purchased iWHMCS and setup everything properly. So far almost all areas of the software works fine - except when I try to view pending orders. When first tried viewing pending orders I got an XML parse error and the app crashed. After the first time the app just crashes with no error message. Wha? Please help! - Aaron 0 Quote Link to comment Share on other sites More sharing options...
dwpegues Posted April 24, 2010 Share Posted April 24, 2010 I get the same error unfortunately. I created a support ticket, but haven't received a reply back yet. I hope this gets solved. 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted April 25, 2010 Share Posted April 25, 2010 use the search function...: http://forum.whmcs.com/showthread.php?t=28758 There are also some required API updates for this version - these updated files can be downloaded @ www.whmcs.com/members/dl.php?type=d&id=46 and just need uploading to the /includes/api/ folder to take effect. update those files and the error will be gone. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 25, 2010 WHMCS CEO Share Posted April 25, 2010 iPhone App crashes are normally due to 1 of 2 things, and for your issue it sounds like the 1st: 1. XML Errors - If the app can't call your WHMCS API, maybe due to an invalid url, some kind of block, or maybe there's a .htaccess redirect or something of that nature, and so the response the iPhone gets is not valid XML from the WHMCS API then the XML parser on the phone can just crash and exit or 2. Charset Issues - the iPhone XML interpreter if it comes to a character that is not encoded in the specified charset seems to just die. This can happen if for example you change your system charset - existing data will still be encoded in the old charset and thus you get a crash if that tries to be viewed. Tickets is another common area for problems with differing charsets. Matt 0 Quote Link to comment Share on other sites More sharing options...
aarongeiser Posted April 25, 2010 Author Share Posted April 25, 2010 Thank You! use the search function...: http://forum.whmcs.com/showthread.php?t=28758 There are also some required API updates for this version - these updated files can be downloaded @ www.whmcs.com/members/dl.php?type=d&id=46 and just need uploading to the /includes/api/ folder to take effect. update those files and the error will be gone. 0 Quote Link to comment Share on other sites More sharing options...
nihkiruks Posted May 5, 2010 Share Posted May 5, 2010 I was getting the same problem and it has been fixed after updating API files. However, now it crashes on getting the list of open tickets... 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted June 12, 2010 Share Posted June 12, 2010 Sometime I got this not valid XML from the WHMCS API then the XML parse and sometime nothing 0 Quote Link to comment Share on other sites More sharing options...
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