domain transfer error

[hozzt]

hi,

 

one of our costumers wanted to transfer a domain to us. they ordered and paid it via paypal. its payment status is "paid"

 

now we push to transfer button, we entered all the necessary things including epp code.

 

but we see the following error.

 

An Error Occured

Domain Registration Error - The domain xxxxxxxx.com already exists in our database. This may occur if there is a pending Order for xxxxxxxx.com in our database under your account or any other account. You may search for this domain within your control panel. If you do not find this domain within your profile please contact our Support Department.

 

we use resellerclub.

 

what is the problem and how can it be fixed?

 

 

thank you.

[scurrell]

Are you sure the transfer wasn't already submitted automatically once payment was made?

 

If the transfer option is set to "Resellerclub" in domain pricing, then it will have done so.

[hozzt]

hi,

 

now i tried again but no solution.

 

yesterday i changed the server that whmcs is installed in. then i restored the database successfully. now, i tried another transfer or register order myself to test, but until yesterday all the accounts when we add fund to them, they automatically be registered via resellerclub. but now i don't receive any notification mails that says the domains are registered. when we enter to resellerclub panel, we see the domain but it is seen as inactive.

 

what will be the problem?

 

thank you.

[hozzt]

anyone who knows this problem?

[WHMCS John]

Check your ResellerClub account for the domain name in question. The transfer process has already been initiated, or it's registered with another Resellerclub reseller in which case you should follow these instructions: http://freeaccount.myorderbox.com/kb/servlet/KBServlet/faq450.html