Problems with PayPal CC Processing (4.2.1)

[xpcwebhosting]

I have one client complaining that our site wont accept her credit card. She's been with us for months now, and I think (still waiting for a response) that the CC used to work with us.

 

She tried two different CC's and our logs show the following error each time:

 

No 3D Auth

ERRORDESC => Error Processing Lookup Request Message, Invalid Merchant Id or Processor Id, Error Validating Merchant Id Value, Invalid Transaction Password, Error Validating Processor Id Value

ERRORNO => 1002, 2002, 4020, 2020, 4000

 

The only change I can think of is we updated to the latest version a few days before she had this problem, either that or it's a new credit card.

 

Does anyone know what these errors translate to? Thanks.

[WHMCS John]

It sounds like the details you have entered in Setup > Payment Gateways are incorrect. Your payment gateway themselves will be able to give the exact definition of any error messages returned by their system.

[xpcwebhosting]

I see that the following fields are empty, and one of them mentions 3D:

 

Processor ID (Cardinal 3D Secure Details)

Merchant ID

Transaction PW

 

But this is PayPal Pro, all the information I have is just the API info. I should mention that the CC processing continues to work for everyone else, it's just this one customer who's having the problem.

[HostOrca]

Does this help.

Hi,

 

We only realised the PayPal 3D Secure was a UK only thing after the 4.2 release. Using the 4.1 module is the recommended action for anyone who is unable to use 3D Secure PayPal Pro with their account.

 

Matt

 

Source: http://forum.whmcs.com/showthread.php?t=28203&highlight=secure

[xpcwebhosting]

Yes, thanks.. it works now.