Spam folders

[Grizzlyware Josh]

Hey,

 

WHMCS is great for sending emails out to customers, and using it to track a sales ticket/conversation with a potential customer.

 

But nearly all my emails go to the customers spam/junk folder. My servers main IP & my dedicated IP are not black listed anywhere on the net. I use SMTP to send all my messages from WHMCS.

 

Is there anything I can do to stop this? A client could think I'm not bothering to reply, when infact I replied days ago.

 

Any help would be greatly appreciated!

 

Thank you in advance,

 

Josh

[robb3369]

You need to get the headers from one of the emails getting put into their spam folder. It may have information that indicates what the issue could be. Maybe they are using SpamAssassin which adds some head fields that indicate why its being flagged as spam...

[Grizzlyware Josh]

Thanks Rob, I'll see if I can have a closer look at the headers...

 

Josh

[dsaunier]

Something else overlooked too often : check the SPF configuration for your domain, or have your domain manager look at that very important point.

[Grizzlyware Josh]

I don't understand mail, it's not my remit.

 

Here are the headers I got from Thunderbird:

 

Message-ID: <4ae67e19a098009f6b1a19e4d2ed81fd@b-digital.biz>

X-Priority: 3

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="b1_4ae67e19a098009f6b1a19e4d2ed81fd"

 

 

--b1_4ae67e19a098009f6b1a19e4d2ed81fd

Content-Type: text/plain; charset = "utf-8"

Content-Transfer-Encoding: 8bit

 

and

 

Return-path: <donotreply@b-digital.biz>

Envelope-to: josh@b-digital.biz

Delivery-date: Fri, 05 Mar 2010 09:47:00 +0000

Received: from [213.175.199.97] (helo=b-digital.biz)

by hawk.b-digital.biz with esmtpa (Exim 4.69)

(envelope-from <donotreply@b-digital.biz>)

id 1NnU7Y-0007Hh-1C; Fri, 05 Mar 2010 09:47:00 +0000

 

Does that help? It means nothing to me. I could change donotreply@b-digital.biz to info if that would make a difference?

 

Also I'll have a look for the domain records.

 

Thanks

[knipper]

Definately change the donotreply address... it may be causing your problem. I have VERY tough spam filtering on my servers, and through all of my testing I did not have any messages end up in spam folders. Just FYI.

 

I don't understand mail, it's not my remit.

 

Here are the headers I got from Thunderbird:

 

 

 

and

 

 

 

Does that help? It means nothing to me. I could change donotreply@b-digital.biz to info if that would make a difference?

 

Also I'll have a look for the domain records.

 

Thanks

[robb3369]

I agree with knipper... Change from FROM address, add reverse DNS for your mail server, add an SPF record, and probably sign up with a DNS whitelist like dnswl.org...

Edited March 6, 2010 by robb3369
Added dnswl.org