webberoo Posted February 10, 2010 Share Posted February 10, 2010 Recently I have put a few people in front of my site and asked them to go through the sign-up process. Most of them commented that parts of the sign-up process are confusing. They suggested that the amount of confusion during the sign-up process was so great that they would go elsewhere for their hosting solution. I would like to know what people here have down to simplify the sign-up process and dumb down some of the more technical parts of the sign-up process. 0 Quote Link to comment Share on other sites More sharing options...
churchmedic Posted February 11, 2010 Share Posted February 11, 2010 I could not agree more... We are going through this now. The first key is to use the direct links to the product vs making them choose it all over again. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted February 11, 2010 Share Posted February 11, 2010 Which order form are you using? 0 Quote Link to comment Share on other sites More sharing options...
webberoo Posted February 11, 2010 Author Share Posted February 11, 2010 Which order form are you using? I believe we are using the default order form. Just to add to what I was saying in the op. My users are being discouraged primarily at the stage of registering a domain. So they have chosen a package (or clicked a direct link) and now the need to buy a domain. The wording for buying a .com.au is way too technical for the average user. Has anyone re-worded this part of this part of the order process? 0 Quote Link to comment Share on other sites More sharing options...
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