Help! ~ Automation problems

[HarryP]

Hi guys,

 

Despite having years of experience with WHMCS, allowing some third party persons and running some advanced checks, I'm a little stumped on this one. I'll try to explain it as clearly as possible.

 

Our main website is hosted off of our servers. After migration, for around 2 weeks, everything was running smoothly without any problems.

 

Around 4 days ago, our automation completely screwed up. Hosting accounts are not being created after invoice payment (yes the option is set correctly in 'Products & Services') and similarly, invoice payment confirmation e-mail and new account information e-mail is not being dispatched. However, the customer invoice and order confirmation e-mail IS sent. We now have to manually approve orders before they are created.

 

I do believe that the cron is setup correctly.

 

This is not a problem with our server, as I completely migrated the whole account to another dedicated server, which did not resolve the problem. I have also ran a fresh upload of WHMCS and imported the database, however it is still not working as desired.

 

Therefore, I believe that this is an error within the database - something I'm not very clued up with.

 

Thanks for reading and your time!

[WHMCS John]

Check Utilities > Activity Log, what is shown there when a client makes a payment?

[HarryP]

Hi John,

 

Here is an example of a recent order:

 

03/02/2010 22:49 Invoice Marked Paid - Invoice ID: 2013 System

03/02/2010 22:49 Added Invoice Payment - Invoice ID: 2013 System

03/02/2010 22:49 Added Transaction - Transaction ID: 482 System

03/02/2010 22:49 Email Sent to xx (Order Confirmation) System

03/02/2010 22:49 Email Sent to xx (Customer Invoice) System

 

The invoice is marked paid, however nothing is setup after this.

[WHMCS John]

Please open a support ticket with your admin login details so we can take a look.