WHMCSModuleNetworks Posted February 3, 2010 Share Posted February 3, 2010 Hello Friends I am New here and i have 1 problem regarding SSL my hosting provider installed SSL for me and when they are changing the url from http://domain.com at general setting to https://domain.com it shows 500 Internal Server Error. Even i am tried to make ticket i got the reply and asked my hosting owner they said they do not have any problem at there end so please help me how to solve it. 0 Quote Link to comment Share on other sites More sharing options...
thehost5968 Posted February 3, 2010 Share Posted February 3, 2010 can you supply a url? 0 Quote Link to comment Share on other sites More sharing options...
WHMCSModuleNetworks Posted February 4, 2010 Author Share Posted February 4, 2010 URL is: http://billing.ultratechhost.com 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 4, 2010 Share Posted February 4, 2010 HEven i am tried to make ticket i got the reply and asked my hosting owner they said they do not have any problem at there end so please help me how to solve it. Your hosting provider is mistaken or not telling the truth. I get a 500 error regardless of whether or not it's calling your billing system, and the certificate doesn't appear to be the cause (it at least doesn't seem to have any errors). If I call your main site via the cert, it complains about the cert being issued for "billing.domain.com", but I still get the 500 error. That makes it a server issue, and not a cert or WHMCS issue, I believe. What does the error log for your server say about this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCSModuleNetworks Posted February 4, 2010 Author Share Posted February 4, 2010 Error Logs is missiong favicon from whmcs installed folder, 404.shtml not found on root/whmcs folder, robots.txt not found 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted February 4, 2010 Share Posted February 4, 2010 just chatted with Sur@j through his site and he is currently using a shared IP and not a ded IP, so it looks like his system is not set up to handle SSL certs. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 4, 2010 Share Posted February 4, 2010 [edit] ^^ That information would have been handy to have. What sort of host installs a cert for a customer on a shared IP? It's possible that after installing the certificate they didn't restart the web server. Since it's not in the conf file that your account has SSL configured, it errors out. Ask if they would restart Apache and try again just to rule that out. Less likely is that your firewall (assuming you have one) is blocking the port (typically 443) so it can't connect properly. The firewall logs should show that. 0 Quote Link to comment Share on other sites More sharing options...
WebHost.lk Posted February 4, 2010 Share Posted February 4, 2010 Looks like your SSL OK on billing sub domain. Check with the server firewall for incoming traffic to the port. And your server provider should know how to fix this because it is a simple job to install a SSL (atleast to a Server Admin) 0 Quote Link to comment Share on other sites More sharing options...
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