ChrisGooding Posted January 7, 2010 Share Posted January 7, 2010 We upgraded our system to 4.12 in early December, and have now started to notice (rather be told about) a strange issue with our invoices.... Customers have informed us about missing invoices, BUT not missing payments. On further investigation, it seems that the payments have been credited to LAST MONTHS invoice, and no new invoice generated. Basically to explain... Customer A started a service on 1st November, an invoice was raised for £117, and they set up a paypal subscription for it. The invoice number, lets say INV001, was referenced by Paypal and paid. 1st December, an invoice was generated, INV002, for customer A and there was a Paypal payment for it, with the Paypal payment being assigned for to that invoice number. 1st of January, payment comes in from client, dated 1st of Jan..... However it's assigned to INV002, and there is no sign of a new invoice anywhere... This was pointed out by a customer who needs the invoice for their accounts, but on investigating, this is happening across the board, with all our customers!!! As you can imagine, not great, so any advice or pointers greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 7, 2010 WHMCS Support Manager Share Posted January 7, 2010 Is your cron running successfully each day? Are you receiving the activity report email and does Utilities > Activity Log report Cron Job: Successful? 0 Quote Link to comment Share on other sites More sharing options...
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