subigo Posted January 5, 2010 Share Posted January 5, 2010 We're wanting to enable the "Pipe Replies Only" option for support departments, but have a question... For the past few years a lot of our clients have become used to just sending an email to open a ticket. I've noticed that with "Pipe Replies Only" checked, there is nothing sent to the client if they try to open a ticket via email. If I just enable the option, a ton of our clients will think they opened tickets, when they didn't. Is there a way to have a message sent to the client if they try to open a ticket via email? Just something that says, "tickets must be opened from within the client area, etc...."? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 5, 2010 WHMCS Support Manager Share Posted January 5, 2010 Not at the current time, but I believe this is being added in future. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 12, 2013 Share Posted April 12, 2013 Has this changed yet? I want to enable this option, but need to send an email to the client so they know they need to log in to open a ticket. 0 Quote Link to comment Share on other sites More sharing options...
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