Will Suspending an Account Stop Billing

[tracedef]

If I suspend an account because they want to stop using our service for a few months, will they continue to be billed? If so, how can I prevent that from happening?

 

Thanks.

[WHMCS John]

Simply answer is no.

 

The more detailed answer is it depends if you have continuous invoice generation enabled in Setup > General Settings > Invoices tab. If it's enabled they will continue to receive invoices.

 

Best set the product to cancelled.

[jnet]

John

 

do you think it is a good Idea to enable continues invoice generation?

why should I

and why shouldn't I enable it?

[WHMCS John]

A description can be found at http://wiki.whmcs.com/Invoice_Tab#Continuous_Invoice_Generation

[ChrisGooding]

John

 

do you think it is a good Idea to enable continues invoice generation?

why should I

and why shouldn't I enable it?

 

This depends on your business model to be honest.

 

Suspending an account,, but still billing is a must for products or services with contractual agreements, such as min 12months service etc

 

Obviously not really neccesary if you have a rolling month contract model.

 

It boils down to whether you will suspend the client, but continue to provide the service, or whether you will have WHMCS suspend their service once their account is suspended.