Custom Subject for "Support Ticket Opened" Email Not Working

[Chris Poulter]

Hi,

 

Even though the main body of the "Support Ticket Opened" email customises with no problems, regardless of what I put in the subject field, it always sends out an email with a subject in the format of "[Ticket ID: 665082] ticket subject". Does anyone have any comments as to whether this peculiarity limited to my system, if it is a bug or if it is a "feature" I am unaware of?

 

All the best,

 

Chris

[WHMCS John]

It is needed when using email piping to ensure replies are associated with the relevant ticket.

[ooztumer]

What if not using email piping? Just want to change the subject..

[FoxAudun]

It would be great if could at least put the [Ticket ID: 665082] after the subject.

 

Looks very unfriendly for client when they receive an email from us starting with the [Ticket ID: 665082].