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Showing results for tags 'autoresponder'.
Found 2 results
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Our WHMCS setup has stopped sending the "Support Ticket Opened" mails to clients. We are using a pipe setup and admins are getting the "New Ticket Opened" mail, and tickets are getting created, but clients are not getting the autoresponder, I have checked that "no autoresponder" is not ticked, and the email template is not disabled, what else can I check?
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Hello I would like to know if it would be possible to disable the autoresponder for replies to tickets already opened - or for example, if it would be possible to tell the system not to send autoreplies more than once in any 24 hr period. We are happy to have the first email be responded to automatically, but how to moderate it from that point? Is there somewhere in the code to modify this? Our customers have provided feedback that the autoresponder is a bit of an overkill - for example it's a bit much always getting an autoresponse for every email sent, especially if they submit 3 or 4 emails to us in the space of an hour or two. Thanks
