Carlos5

Hi, I have tried searching the forums but have not found an answer. I would really appreciate some help. I am running Version 6.0.1. Whenever domainsync.php is run I get an error (emailed to me) for each domain. It says, "Error: Invalid credentials, or your User account maybe Inactive or Suspended" I have checked that I am not inactive or suspended with Reseller Club, I have checked (per Reseller Club) my API security stuff and made sure that the proper ip address is whitelisted with them. they asked for: "Ideally, you should be passing an API call at your end, that is trying to process an action. Please provide us with the API call that is being passed from the file or the action that you are trying to place from the WHMCS interface. Also, provide us with the error message that you are getting at your end." I am guessing that that "call" is in the encrypted domainsync.php file? Can I get this info? Has anyone else run into this problem? Any ideas? Thanks everyone, Carlos

Ah, There it is! Thank you. I really appreciate the help. carlos5

Hello all, I have searched the forum but I can not find the answer. Here is the problem, My client had a credit card difficulty with paypal so his subscription payment to me was cancelled. He has since resolved the issue and I need to re-subcribe him, How do I do that through WHMCS so that his payments are properly credited. I thought there used to be a way to regenerate the subscription payment and send it in an email but I can't figure out how to do that anymore. Please help. Thanks

Thank you! I will tell him that.

Anyone? Please.

Hello all, One of my clients had his cc number changed and so the auto subscription from paypal was cancelled. How do I or he re-start the subscription? Thanks

Ok, Thank you.

If I do that, will it automatically pro rate for the added/lost days?

Hello, sorry but I couldn't find the answer. I looked through the documentation (I thought I read it there) but couldn't find it. I have a client with 3 different hosting plans set up (He set them up on different dates.), he would now like them to be invoiced on the same date and on the same invoice. How do I do that, and how do I set the invoice due date? Thanks for the help.

Hello all, I upgraded to 4.5.2 and the next day notice this error: Smarty Error: unable to read resource: "/home/XXXX/public_html/store/templates/orderforms//products.tpl" . It was listed in the recent activity area under system as a username. Any ideas what I should be looking for? Thanks

Thank you. I will look into that. It has been a while and now that you mention it I recall adding something for that. I am planning on upgrading to the most recent version and then I'll look into it. Thanks for the response and sorry for wasting your time. I should have remembered that it wasn't an "out of the box" function. Carlos

Hello all, I am having a hard time figuring this out. At the top right corner of my home page (index.php) there is a login area. when I try to login as a client it does not accept it and sends me to the client area with a message "Login Details Incorrect. Please try again.". In the client area, it does accept the login. so ... what is going on with the main page login section? What am I missing? Thank you

Hello, I can not figure out how to do this with WHMCS. My client canceled his subscription payment by mistake (They were changing credit cards with Paypal and it got cancelled). How can I re-generate the subscription so he can continue paying and WHMCS will recognize it and not say he didn't pay? I hope that makes sense. Thanks for your help. Carlos

Thank you.

How would we use the conditional code to tell the difference between a client that has a paypal subscription and one who just uses paypal to pay their bills? If I can do that than this would be the perfect solution.

What about the password? When a client sets up a new account and WHCMS generates a password, is it the same password the client has for his cPanel account? (If made at the same time) Also, if the client has more than one hosting package with you are the passwords to the cPanels the same or different? Thanks

I know you have to import your clients manually but ... once your clients are set up is their an api or cron style script that will import the current pricing for that customer? So if it changes at resellerclub it will also change in WHMCS? Thanks

Why was this shut down?

Thanks for sending me in the right direction.

Hi, I want to set up a chron job to send out an email to a specific person every week. Usually the email will be the same but it may change (I plan on editing a text file or something and sending that). How would I do that. Or where could I go to figure out how to do that? Thanks

Does anyone have any ideas where I can look to get some help with this? Thanks

Hello everyone, I'm still working on my site but have run into another problem. Hopefully I can explain it properly. I am using the portal template. I have created a .gif (about 6px high) that I would like to display (repeating to the bottom of the page) down the left side of my site. (so that the portal home and quicknav section are to the right of it.) I want the background color behind the portal home and quicknav to be different. I guess I would normally do this using tables, i.e. put two cells beside each other underneath the top container but I can't figure out how to do that with the header.tpl or style.css any ideas? Thank everyone

Thanks sparky, I did it a different way but you sent me in the right direction! I may still do it your way when all is said an done.

It seems like you should ask Hostgator, not WHCMS. Their support is great so just give them a call and I'm sure they will sort it out. (goto hostgator.com for their info)

Thanks, I'll try that tomorrow.