Convergence

Have the support ticket cron setup to check emails every 5 minutes. Every five minutes we get a cron job notification... Short of removing the email address in cPanel for cron jobs - is there a way to turn off SUPPORT TICKET cron job (pop.php) email notifications? We have other cron jobs on that account where we need to see the cron job report (cron.php) as well as others not related to WHMCS. Suggestions? Thanks!

Greetings, Just set up the support departments, etc - However, during our testing, if a person submits a ticket through the client portal - they receive TWO identical notices that a support ticket has been opened. And... When we reply to the ticket in WHMCS - the customer then gets two reply notifications. This a setting somewhere? Thanks!

??? I'm sorry, but I don't understand what you posted.

Below are some of the features we are interested in - some where mentioned by othellotech Commissions should be on a scale (as mentioned by otheotech. Currently we do this manually: ie: 1-10 active accounts = n% 11-24 active accounts = n% 25+ active accounts = n% This should be on the configgeneral.php area. When setting the Products/Services in configproducts.php > Other: you could have radio buttons to choose if the product / service is part of the 2nd+ tiers, as well as the options that are currently available. This will assist in low margin items such as Dedicated Servers, Domains, Dedicated IP Addresses, Memory Upgrades, etc, while maintaining higher commission rates for products / services like Shared Hosting. A maximum 2nd tier commission should also be available. 2nd+ tier commissions should also be on a scale and should have the option of paying Affiliate #1 either a % of Affiliate #2's sale or a % of Affiliate #2's commission. ie: Say Affiliate #1 is at a 25% (3rd level) commission structure because they meet certain criteria. Affiliate #2 is at a 20% (2nd level) commission structure: Affiliate #2 sells a $10 hosting plan - Affiliate #2 earns 20% or $2.00. Affiliate #1 can earn either a $2.50 (25% commission), total cost to merchant in commissions = $4.50. Or, Affiliate #1 can earn 25% of Affiliate 2's commission, or $0.50, total cost to merchant in commissions - $3.00. With commissions being on a scale, the system to should recognize any manual increase in an Affiliates commission "level" and calculate based on the manual commission entered in the Affiliate's profile versus the criteria established. ie: Affiliate may not have 25+ active accounts but they may have a higher commission structure. Bonuses: No bonuses paid to 2nd+ tier affiliates should be commissionable to prevent affiliates signing up fraudulently to receive additional commissions. I'll add more thoughts as they come to me.

NIce, I'll have to try it out. Great, some of these features are what I was just going to post about...

Great, thanks - I didn't want to be disrespectful to anyone.

Another feature for the affiliate section - is to be able to put a snippet of code (java or php) on pages outside the cart system that will display the referring affiliates ID (as in my post here) allowing us to track phone sales / live chat sales.

Not to derail this thread - but does that ONLY allow for linking to a hosting package in the cart? Meaning, once the above code is implemented affiliates can no longer link to your main page? If a method of deep linking is implemented in the next release of the affiliate system then, logically, an affiliate could link to any page on your site (outside of the WHMCS cart system) by simply adding their affiliate code to the end of a URL. I think for many not linking directly to the shopping cart would be a preferred method.

However, if there are those that want 5 tiers, there should be an option in WHMCS admin to select the number of tiers...

Yes, I believe two levels is enough - Hosting revenues are diluted as they are...

Greetings, We would like to display the referring affiliate's ID on our web hosting website's pages - this would be for tracking of phone orders. When a visitor clicks on an affiliate's link and ends up on our website, and either calls us or starts a live chat to place an order, we would like to be able to ask the visitor for a visible referral ID number. Is this possible? Thanks!

Basically the same features you have for the single tier - but allow for an affiliate to deep link to a specific package / service.

Greetings All! We're looking to display an affiliate's percentage in the affiliate section (affiliates.php) as we tier percentages based on the number of active orders they refer (manually). Any ideas would be appreciated. Thanks!