Hannan

Any thoughts on this? Thanks

Hi there, We have two problems. 1. Time to time the affiliate link is not working for certain customers. For example when they are clicking on the referral and then making an order it is adding it to the affiliate account. 2. A referral ordered a service back in 2018 and it works fine at the time. She ordered a new service now and this one didn't go to the affiliate user? Could you please someone make a comment on how this works? Thanks

The files not changed and it was just working fine before. Beside it is not only one third-party. It is another one as well But the thing is the gateways doing their jobs and the call back happens and it gets paid but there is something from WHMCS prevent this. Thanks

Hi Guys, Here is the story, since a week ago we have noticed that from nowhere (nothing changed) 50% or more of the invoices getting paid (fully paid) Is not triggering the product extension, product activation, and date changes. It is marked as Paid but it is not triggering the date change or activation. We were using Version 7.10 so we thought an upgrade to the latest version would fix the issue but unfortunately, it did not fix it. It is not happening on gateways like PayPal, only affecting two of our Cryptocurrency gateways. Do you have any clue on this? Thank you,

Hi there, I was wondering is it possible to apply the credit the client already has into the account 4 days before the due date? We do get complaints from clients which having multiple services and they don't want it to be applied to their invoice at the creation of the invoices so they will have time to cancel their unwanted services. Could you please advise? Thanks

Hi, It is called Automated Payments, Isn't suppose to be like Credit Cards to capture the payment when WHMCS API sends a call? For example Active Customer XXXX Profile start date 14/09/2018 | Profile ID I-XXXXX | | Payment details Payment type Amount due each cycle Total cycles Remaining cycles Cycle frequency Amount received Initial Payment €0.00 EUR -- -- -- €0.00 EUR Regular Recurring Payment €8.49 EUR Indefinite Indefinite Monthly €16.98 EUR Total €16.98 EUR Billing details Item name XXXXXXX - Invoice #XXX Next payment due 14/11/2018 Last payment due Indefinite - continue until canceled Add payments that failed to next bill No This profile will be suspended after 1 failure So an invoice which is already paid. (from credit or etc) This shouldn't be stop charged? Another issue related happens sometime this initiated twice in like 1 or 2 days after in each other. So the customer charges twice. Sorry, I am not very good with this but how the other websites charge you automatically with different values at different time intervals with PayPal?

Hi, We have an issue with PayPal subscriptions. So sometimes when a client pays early the subscription still happens and charge the client twice. Could you please advise why happens? We are getting the callbacks. More details: Using full PayPal API as Username, Password and Signiture API The subscriptions starts with I-xxxxxxxxxxxx So they are the new version. We also use Cloudflare. Please suggest how we can pin it down? Thanks

It is strange. Today after two days the email sent out!!

No, nothing in Email logs. Just usual client emails!

Hi, Since 2 days ago we are not getting the WHMCS Cron emails. However, as I can see the results. Suspension/termination/charges. It still does it job but not getting the email. The only thing we have touched is Apache that may affect on this. The website was going down for no reason so we had to change few things on Apache. Please advise?

The file is encoded I do not think it is possible to modify.

Hi there, Any update? Unfortunately, the gateway is codded. As it is very simple. It should just need to be from .com to .eu. Could you please update the file or place the decoded code on here so we can customize it ourself?

Any suggestions?

Hi Guys, We have a number of people which have an issue with duplicate charges. Could you please advise? Here is the issue. For example, a user has an active Automatic Payment on PayPal for 25th of each month but he pays the invoice manually on the 21st following month. Now the automatic payment should bypass and not be charging the client anymore for that particular invoice as the invoice is already paid BUT it does charge the client's account. So 2 charges occur. There are no error logs which I could relate it to this duplicate charges in the Gateway logs. Could you please advise? Thanks

Guys if you can send me an estimated price then it would be great. Thanks

Hi there, It would be great if you can provide a quote for us. Thanks

This is the closest to what we want but it does something different Thanks

I am working with WHMCS for more than 10 years and it best hosting management out there!

We need a hook or a module which if someone pay with a specific gateway for the first time then after clicking on the 'Check Out' it is showing a custom page which asking for ID and documents to be uploaded and after manually confirmed or accept the payment then they can pay the invoice and use the service. So basically 1. Hook triggered when someone never paid with Credit Card before. chosen 'Stripe' Credit card gateway 2. Showing a custom message which is asking for verification (it is important . To giving the option that they can choose other gateways like PayPal or Bitcoin etc.. ) and they don't have to verify. It can go straight in. 3. Have an option somewhere to 'approve' or 'reject' the order. That's it. This is for version 1 Please provide your suggestions and your prices?! Thanks

UPDATE: I have changed the order form from Modern to Standard Cart and it fixed. Just you have missed a dot in the code. So it would be <input type="text" name="hostname" class="form-control" id="inputHostname" value="{$server.hostname}" placeholder="servername.yourdomain.com" pattern="[a-zA-Z0-9.]+" oninvalid="this.setCustomValidity('Please use alphanumeric characters only')" oninput="setCustomValidity('')">

Thank you guys for your prompt response. I think this would be better. Just one thing we use Modern orderform and I have changed the code from: <input type="text" name="hostname" size="15" value="{$server.hostname}" /> to <input type="text" name="hostname" size="15" value="{$server.hostname}" pattern="[a-zA-Z0-9]+" oninvalid="this.setCustomValidity('Please use alphanumeric characters only')" oninput="setCustomValidity('')" /> and some other variation. Unfortunately did not work. Sorry I am not an expert with coding. Could you please let me know what is the problem? I suspect because the template is not HTML5? and what is the solution? Thanks

Hi, I will mention it here so for other users as well. I did work with it. So the client still can order and pay and get the service!! That is not very useful. I made another order on your website and I could still pay with a new card without any problem. - Work only based on certain gateway (like Stripe) - It shows the verification page to the customer when they are trying to add a new card or pay via a card. (Could be when the invoice created)

Thank you, I went and created an user in the demo and paid by a credit card mentioned but never asked for any verification?!

I have tried both and unfortunately, both failed! So basically I ordered then paid the invoice with the credit I had in the account. However this time it would not still change it from Admin area when clicking on 'Accept Order'. It seems it does not trigger the hook after clicking on 'Check Out' Thanks

Yes, it is one of the annoying problems. Thank you very much. I did try it. Unfortunately, the order still would fail and if you try to accept it from the Admin area then it will work. Any solution so the order gets processed?