Dear all,
I have problems with creating an incident ticket.
I set up a support department and i modified the administrator account so he belongs to this support department.
When i want to create a incoming ticket manually through the webinterface and when i press submit with all the required fields filled in i get a Acces Denied error. Also i see he is trying to open ticket 0 in the url. (admin/supporttickets.php?action=viewticket&id=0)
I modified the support department so he has a e-mail account import. I filled the username/pass in of the e-mail account and run the pipe/pop.php. The page says 1 email was found (a test e-mail) and removes it from the e-mail box. Also in the ticket import log i see that the ticket was imported succesfully. But when i look in the admin interface no ticket is made. Even if i look in the ticket mysql table then no records excists.
Both problems seems to me to be related that WHCMS cant create a ticket in some case. Im using windows 2003 with IIS, php5.1 and mysql 5.1 and WHMCS 4.0