Greetz,
I'm having an issue getting a domain transfered into my resellerclub account (this is the first transfer I've done, all the fresh registrations have worked fine.)
I had a family member sign up for an account with me in order to transfer their domain to my new reseller account. There is money in my reseller account to pay for the transfer...so I know that isn't the issue.
Everything seemed to go fine during the order, the hosting account is set up correctly and everything shows it was paid.
The only issue is that the domain transfer doesn't seem to have gone through. I can see the new customer in my reseller account, but it doesn't list a domain under him. I also received an email from resellerzoom (included below)
The order placed for xxxxxxxxxx.com has received its first payment and has been automatically submitted to the registrar
Client ID: xx
Domain: xxxxxxxxxx.com
Error: Domain Registration Error - Domain Secret should be 6 to32 characters long
I never saw a spot during the order process that asked to set a domain secret...
so I guess my main question is...would anyone mind doing a step-by-step on how a new customer signup requesting a transfer should go? On my end...and theirs? (anything they need to do with their old registrar, etc...as well as where this Domain Secret is input at?)