georgew

You would need to use the api for that: http://wiki.whmcs.com/API:Add_Order

Just refund $25 of his $100 payment. Or add it as credit if he accepts that method.

do you mean on the product details page in admin for a client or somewhere else? that works ok on mine

So how do recurring cc payments work? Does the merchant store info on our customers, and we access that info when the customer has a subscription payment due or buys something new? Are they all like paypal? I understand the paypal model, but the problem there is the customer must have a paypal account. Paypal requires a membership. that model is fine for the customers that have a paypal account. But what about non-membership based processors? The reason I am asking so many questions is this... We have a paypal relationship, so that part is covered. However I am also needing to take credit cards directly. So I am looking for a payment gateway to do that processing, without having to handle the cards myself, and still being able to process recurring subscriptions using some sort of automatic mechanism. You may have already answered this question, but I'm not sure since I don't really understand how a non-membership processor might work, or if you were listing only the membership based processors that were like paypal. Sorry if I am being dense, perhaps I just need to go read the documentation. George

I'm new to WHMCS... but this is a post-sale question... I would like to use a payment gateway that does not require me to store credit card numbers at all. No matter how secure the web server is, or how well you guard credit cartd numbers, if you are storing them at all, you have a potential target. We used to do all credit card transactions on a isolated machine, without Internet access, etc... One day someone stole the entire machine. We notified our merchant bank, and they assured us it would be handled decretely, and our clients would not know we did this to them. They told us they would contact all of our client's issuing banks, and have new cards issued to them. But what really happened was different, and it was totally not descrete. We ended up spending hours on the phone calming down angry customers that were told we let their credit card numbers out. In actuality, the credit card numbers were not stolen, the reason the thieves took the computer was because it was the only one not bolted into a rack... It was easier to steal. Most likely they never found the credit card numbers on the machine... Our merchant never saw any attempts to use the software on the system. However rather than telling the clients it was a precaution, and that the numbers may not be compromised, the merchant banks told the clients a made up story about how we let hackers steal the credit card numbers. The point is I would rather not store cc numbers at all. So the questions are: 1. Is worldpay the only merchant supported (other than paypal) that does not require us to store cc numbers? 2. Does worldpay (or any other merchants other than paypal) handle recurring automatic charges for us? If so, how does it work? Thanks! George

I am looking to integrate it. I'm prepared to write the provisioning scripts myself... but I'm more interested in the whm side of things. I'm also not sure about how we want to work the suspend/de-provisioning... Many of our customers pay us intermittantly, and when we used to suspend users, they used that as a way of not paying us for the whole year... our revenues were much lower when a user could pick and choose what months to pay for. We currently charge for every month and only turn them off when they cancel... that way they owe us for 12 months out of the year, rather than just the months they feel like paying... So it could be we won't suspend users at all... We have been in business a long time, and if we turned off users when they got behind, it would be easy for them to quit, and I guarantee we would have a lot less users by now. We make them actually quit. As a result many keep paying us after they move on the broadband from the cable company... Plus we have better email, so they pay their old dialup bill just to keep their email from changing. I'm lazy, and was looking for some direct advice from someone that already had integration done... I'm sure I can figure it out myself, if I read the documentation... I've been writing unix scripts for 20 years, so there is no other excuse than sheer lazyness... Plus, answers from forums are usually better than answers out of the book. George

Greetings, Texas has a complex tax arrangement for Internet taxes. Internet access is taxed on amounts over $25 of any monthly charge for Internet access. So for example if we sell a T1 for $349, the sales tax is calculated on $324. But wait, it gets better! Web hosting is taxed at a rate of 80% the normal tax. Email and other services are taxed normally. Does WHM support "Texas sales tax"? Or do we have to manually create sales tax charges in the plan? If we do it in the plan, how do we create a report showing what taxes were charged and what we owe? George

I would be interested in sharing techniques, or contributing to the scripting needed to perform the integration. I am re-implementing radius as our current radius servers are aging and need to be replaced. I'm new to WHM, but not new to radius or unix scripting. George

According to support radius HAS been implemented before by customers. We have been using radius since we bought our first Livingston terminal server, prior to that we built terminal servers using unix machines, and used the unix password file. Radius is nothing more than a specialized server, serving data from it's own database. There is always a way to put data into the database, you either append records to the database using standard file manipulation methods, or you use the command line tools provided with the radius server. It should be as simple as having WHM execute external commands. Now I'm new to WHM, but really this shouldn't be hard, and it shouldn't require a module. And if a module is used, then you would only be able to use the specific radius server the module supported. I'm going to have to do this for my own company, sooner or later... But I thought I would ask the community a few questions. Has anyone that reads the forums actually completed their own radius integration? My guess is that the people that have either don't care to answer this thread, or don't read the forums at all. But please chime in if you have linked WHM to radius. This question is for everyone... What radius servers are you running? Does it have a command line for adding and removing users, or does it require you to edit the file directly? In the old days there was only the livingston radius server, then we switched to ascend's version when we started to use maxes. The ascend version was an updated livingston server, with added definitions for max settings. Both of these were servers only, they served users from a text file, which you had to edit directly. Adding users is easier than removing them. But removing them is not hard, you just have to be careful in how you form your search string so that when you remove the user sam, you don't also remove samuel. Textbook stuff really. There are several radius servers now... I will implement something myself, but depending on the answers from others, I may implement the same solution others use so that we can collaborate on the integration. I would be willing to help with integration for other people that can't do their own unix scripting, but I need to come up to speed with WHM first. And then there is the issue of password encryption. The last time I worked with radius, password encryption issues became the difficult part. The main issue was that radius clients needed different things, so that a pptp server couldn't use the same radius passwords that a dialup modem server used... If you already have radius running, and it is in production, then we must simply do something compatable with your current user database. I am only interested in unix solutions. I don't care much which unix, as the same techniques are used whether you are on linux, bsd, solaris, or whatever else you might be running. I'm not interested in working with windows servers, though the unix scripts might be able to be used on windows if the unix command line tools are installed there. Cigwin and other methods exist for running unix-line environments under windows... But unix is more stable and able to serve queries many times faster. In one test I saw, unix was 100 times faster running a database than the same hardware and the same database under windows. No exaggeration, 100 times speed difference between the two os's... that was running oracle in both tests. Other databases should be similar. George