Redactuk

Running the following reports: Annual Income Report New Customers where graph often is I get error I get small red box saying "a[sc] is not a function" Other reports seem to be fine. Any ideas?

On Products / Services page on the menu to the left, clicking any of the sub items under List All Products and Services does not seem to filter the products and services as it used to. I'm on 5.2.5

So where is this new domain sync script? Can't find anything in Admin panel

Why can't we delete our own credit card details on this site??

I'm using NetearthOne and just recently enabled option to resell SSL certs. Can someone point me to any docs as to how to set this up via WHMCS? I'm presuming it would be a separate product rather than a domain addon or option? Thanks

Thanks. I'll check it out later.

WHMCS has been causing me a great deal of annoyance the last few days. I have an order for a service that generated an invoice, and on that invoice I manually added new one-off charges. I then agreed with the customer to defer payment for the item from the order by 1 month but still invoice the extra items. So I removed the service item from the invoice and generated a new invoice for that service manually, then went into the DB and updated the orginal order so that it pointed to the new invoice - all would be well I thought. However, every day WHMCS now generates a new invoice for the service! What do I need to change in the database to tell system that an invoice for that service already exists? Is an invoice number saved against the service record? i.e. WHY each day is that service coming up as not invoiced when it clearly HAS an original order AND that order links to the existing invoice. Any help appreciated, as this is the 3rd day I've now emailed customer to apologise for duplicated invoice

Just to update this post for anyone finding it via Search: After over a month of Netearth saying they could not find issue with their end and WHMCS also saying it had nothing to with them, and after checking all the issues listed on the post I was referred to earlier by NetEarth FAQ, issue was finally resolved simply by changing the time of the Cron job to midday rather than 6am. I can only assume that 6am UK time translates to a super busy time in the US and therefore Netearth (or Resellerbox) system was not able to handle requests properly at that time. To be honest I didn't take this further as 12 midday is ok for me.

For the last few weeks the domain sync report for NetEarthOne has been reporting some or all domain lines as: Error for mydomain.co.uk: CURL Error 7 - couldn't connect to host Is this something I can correct or is this issue with NetearthOne? PS Often the first couple of domains sync then the above error is reporting for all remaining lines. It's as if it starts the process but then times out or connection then fails for some other reason. Thanks

I wasn't requesting they add something (although would be nice) just wanting some feedback from other hosting providers whether, due to lack of option, everyone just handles their own domains outside of WHMCS, leaving WHMCS just for clients.

How do you guys manage domains your hosting company uses or have parked? Do you have them recorded in WHMCS or do you just manage them direct with registrar? We have always had a client setup in WHMCS for ourselves and had the very few domains we use setup there, but while this has the beneift of managing renewal dates in WHMCS it's also very annoying that invoices are always generated for zero value Tobe be honest I wish there was a way within WHMCS to just manage our domains, where they are renewed automatically BUT completly excluded from the order/invoice process. Any advice? Dam... wrong forum.. mods can you move please?

brycekmartin, The problem is that IF you use a billable item then the hosting package will NOT be visible as a service the customer pays for when they log in! That is the point of my post here... i.e. WHY we can't have billable items that are products/services visible to the customer. Unless you don't want customer to login and see they have hosting with you?

Thanks for the reply, but I find this strange Then why do billable items pick up your existing products and services from the main drop-down list and have recurring invoicing options?! If I wanted to place a single on-off item against such as web design work against a hosting/domain order then I would simply add it to the invoice created from the original hosting/domain order. The whole purpose in mind of billable items is that thye ARE recurring and therefore you wan to record them. And as they ARE recurring why can't the customer see them in their panel? This makes absolutely no sense at all Does anyone know if this has been put forward as request for change?

Sorry guys but I need to find out why this is not working. As i've got no response in here, mods can you please move this to bug reports or some other area where i might get a definite response as to why this is not woking as expected. Thank you

Yes these are already set up as products and services, and I've previously included them on orders.

We have a few services that we provide clients that are invoice annually. Until now we've set these up as products/services and then created a new order, and invoiced it. All abit long-winded. Today I decided that we might try using Billable Items. As we could select an existing Product/Service when creating the billable item we expected it would then appear on Client Summa tab and be visble as product/service in the client area, but it is not! What am I doing wrong?

I would also be interested in doing this. If anyone has any working code they would like to share I would be grateful. Please PM me. Thanks

Thanks John. That explains what I've been doing wrong.

Placed order for customer for product A - option set to create invoice Placed another order for same customer for Product B - option set to create invoice Now I have two invoices! I thought system was supposed to add to existing invoice if order placed on the same day? is there some option I'm missing? Thanks

Well default Stage1 has drop-downs for billing frequency and never changed them. But yes just removing these and then leaving choice at Stage3 will work ok. Thanks

My billing frequency options are just monthly/annually. My point is that as I have no other configurable options, it is is rather confusing for user to select a hosting package at Stage 1 WITH their choice of billing frequency, THEN be asked the same question again at Stage3. Ideally I would like to detect that billing frequency IS the only configurable option (for now) and skip forward to Stage 4.

Anyone done this already?

Excellent that worked great. Thank you

I have a a very simple set-up with the only configurable option being the billing frequency. If the user selected the billing frequency via the first stage (products.tpl) is there any way to then skip the configuration stage which simply asks the same questions again? (very confusing) Thanks

I've read docs on how to allow user to click to order a specific package directly i.e.. http://www.mydomain.co.uk/cart.php?a=add&pid=1 This will usually then take user to stage 2 of the cart to select a domain, however it seems to me rather confusing for the user to not have landed on the Hosting stage, or at least have a confirmation of what they have just selected. My questions is therefore is there a simple way to show via the configureproductdomain.tpl what package has just been selected? My guess is you would either have to read the pid from url or maybe from current session? any help appreciated. thanks