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Hello and thank you for your reply and explanations for the bug mentioned. I agree that we should not be arguing on here. Why we are is beyond me. So, with the last item I reported about WHMCS taking ages to reply and then closing my ticket asking for a reply on the initial ticket, here is what WHMCS said: Ticket taken 18+ days to get a reply: "There is no reason for why it took 18 days. It shouldn't have happened so all I can do is apologise." Ticket closed without any reply being made: "And with regards to ticket 876188 it was closed with a view to replying to the one you had asked with a reply in right away, but that was subsequently forgotten." To me, this is a double edged sword. They are being honest, which is great, but it is shocking that this is happening. I have contacted them before about this as I was frankly amazed that they could have tickets in "customer reply" status which were ignored and essentially lost. If I did not contact them about the ticket, it was not answered. To me, this means that these tickets must be getting lost within their WHMCS installation and they must be unable to see them. There is no other explanation as to why some tickets are not being answered until WHMCS is contacted about them. Based on the information we have obtained, I think it is safe to state the following about the version of WHMCS that WHMCS.com are using to provide support for WHMCS: 1) Tickets in "customer reply" status are not being closed automatically 2) Some tickets in "customer reply" or "open" status are not visible to WHMCS staff and can only be located by searching for the ticket number when it is provided. This is a very serious issue because if it is happening to WHMCS, you can be sure that it is happening to us. I have asked WHMCS again for confirmation of this issue as I find it hard to believe that they simply did not answer the ticket, especially given that it has happened time and time again and I was given a guarantee it would not take longer than 5 days to get a reply.

Indeed. However it does not seem that it effects all tickets that are in "customer reply" status. For example one of my tickets received a reply, one was left with no reply at all and the other one in "open" status was closed! When they finally reply, they point blank refuse to provide the reason why they did not reply even though I asked multiple times in multiple tickets. This is unfortunately the horrific service that I have started to receive since just before the last update. I am still shocked that no updates at all have been released even though all these bugs have been reported to whmcs.

I mean no offence and I certainly do not want to argue with anyone. I was putting across my thoughts. You are indeed correct and WHMCS have confirmed that it was just an outage and not an attack. I never said it just was that, I was merely pointing out that that when issues of this nature have happened in the past and WHMCS are silent, it is worrying. Had they released info that they were moving servers and issues may happen, there would have been no doubt in our minds, but they didnt. Nor did they reply to tickets, nor did they address reported issues. I usually come on here after checking my tickets, so I am usually furious as they once again havent replied. If some of that got into the ticket, I apologise. I only want to provide my side of the story in the hope it could be useful.

Yup, well aware of that. What else was I to do? Care to explain? Really? So they would close it and ignore it even though the other ticket was overdue for a reply? Sorry, but you make no sense and seem to be looking for an argument. My point is merely that this repeatedly happens and they guarantee it will not take more than 5 days for a reply.

LDHosting, are WHMCS using the auto close feature? Doesnt that only effect some ticket status and not tickets that are "open" or "customer reply"? I have no idea if WHMCS use it at all or not. I only use it to keep my tickets tidy and close tickets that have already been replied to and are not awaiting a reply or on hold etc. Even if WHMCS do use it, they really need remove it as they clearly can not reply to tickets in time. They guaranteed me a max of 5 days was the max anyone should face even with the most technical tickets, but here I am after 18 days since I was told I would receive a reply by Matt and 13 days after I was told is the guaranteed max time it should take. To top it off my ticket reminding them was closed, but I can not tell on which date it was closed. Looking at my recent tickets, people would likely think I am being harsh, but what they do not see is everything else that happened, the complaint I opened and how they stated that they would not ignore or leave tickets that required an answer, only for them to do that repeatedly. I have sincerely had enough of this. I will see how they reply to my ancient issues which they claimed to still be working on. However, in the meantime, I am testing an alternative. I sold my main business about a year ago and with it went most of my licensing customers. My new business is much smaller and is growing, so it will be easier for me to move to an alternative. A long time ago when I joined WHMCS, there were no real licensing alternatives available. Now there are and WHMCS is likely losing a lot to these companies. WHMCS have now joined with cPanel (I think they were at a convention recently. Nice to see them get away while there are tickets remaining, issues and no updates released!) and they claim to be working on better support, but it seems to be getting worse and worse.

Good lord, this all turned out bad. All I wanted to do was have a discussion and see what was going on while providing a list of issues. So, WHMCS have done it yet again. Below is my latest complaint to WHMCS which I opened as a ticket. I hate complaining, all I want is a reply to existing issues that are in their hands yet have gone on for months and months. I assume this is not happening to everyone and numerous people at WHMCS have guaranteed that it will not happen again to me, but yet it does. This really is pathetic service and I am absolutely furious at the volume of time we are spending chasing after WHMCS for a reply. After all, WHMCS is designed to help companies respond to customers among other things. The irony of it!

Jesus, what the hell is wrong with people on this forum? Didn't you see the question marks? I am certainly not scaremongering, I am asking questions. Surely you can see that? I am behind WHMCS. If I were not, I would not be attempting to help them by listing bugs and I would have simply gone elsewhere. You think this is my hobby? I have a million better things to do than to update this thread where most people appreciate the information and also ask why we have not had any updates. Are you seriously saying that its irresponsible for me to state that it is worrying that there is no update from whmcs? Is it reassuring to you that there are no updates? Seriously Phil, you need to get a grip. No one is forcing you to read this thread. And your username is openmind but you can not see that I am asking questions and stating something that is entirely logical. Your username should be SOPA ffs. If all these issues are just teething issues with their new host, why havent they released details on their website which would reassure their customers? I am not saying that they are trying to hide anything at all, they may just be too busy, but still, it does not reassure me. When WHMCS were attacked, they were extremely forthcoming with information and that was awesome as it helped us all get our passwords changed before anything could happen. Therefore I would safely assume that if the same happened again, they would react in the same way. However, as I mentioned, when they have issues and do not report on it or release any info, it makes me worry. It seems that WHMCS is now hosted on cPanel servers which should be good news for us. This could easily be why there are some issues, but as I said, it would be reassuring if we were told what was going on so we actually knew instead of being kept in the dark.

On the 25th, WHMCS was unavailable at 04:36:52AM, 07:53:51PM and 07:59:51PM due to the database being unavailable. The error was "Critical Error - Could not connect to the database". Not sure what happened to cause the database to be unavailable three times on that day while other times the database was available. No details were provided on the WHMCS blog and the last update (EVEN TODAY) is from the 12th. I left a message asking what had happened, but no one has replied. http://blog.whmcs.com/?t=58742 In this comment, I asked about the downtime that happened on the 22nd which was the same issue as the 25th. I setup a test so I could see when WHMCS.com was down which is how I know the exact times it went down on the 25th. Surely WHMCS know that the system had this problem, but yet there were no updates or notices about this issue. What on earth is going on? Was it another attack? Were our details stolen once again? The complete lack of updates from WHMCS is worrying at the very least.

I'm not sure MikeP, I think they have too much work on their hands with the volume of tickets and number of bugs. Nice to see you MikeP, I am from Newcastle upon Tyne, now living in the Philippines. Finally, WHMCS have addressed some of my issues and it only took 54 days and two tickets! The following item has been confirmed as a bug and a fix was provided by their staff (see first page of this thread for full details on all bugs I reported): 1) Product bundles within category are not displayed in the correct order. I have added full details of this issue and replies below: Ticket ID 331618 Opened On (issue reported on) 29/07/2012 14:04 (this issue is now FIFTY DAYS OLD and WHMCS do not even know about the bug they were investigating. I have had to re-explain the issue to them again even though they said they were investigating it and would let me know. I never heard from them again even though I followed up on it a number of times which are shown below.) The following item has been confirmed as a bug, but no fix is available yet: 5) Customer Account Not Upgrading Ticket ID: 552088 Reported on: Aug 28th A customer with an outstanding invoice for overages can not be upgraded to a larger hosting account. It really is disgraceful that customers are made to wait for so long only for whmcs to go full circle and have no idea about a bug they claimed they were investigating almost THREE MONTHS AGO! I am sure that the reason WHMCS are not as active as we would expect is because they are getting ready for the cPanel convention where they can sell sell sell! For the record, I have been behind WHMCS all the way. I have been a customer for years and although their support was slower than all other companies I used (about 2 days for a normal reply and 4 days for a complex issue reply) they usually were on the ball. Recently, everything seems to have gone to the dogs. When I joined WHMCS, they were the only company with a product of this nature that worked (I use both hosting and licensing), but now, there are many many other companies with similar products. Worse still, many of these companies provide support replies within 6-8 hours! The reason I said what I did in my other reply is because it certainly seems like WHMCS are on a slippery slope. My real concern is that if anything were to happen to WHMCS, it would likely not be announced, similar to how other companies such as revver disappeared without any official statement prior. With most companies, it is not too much of an issue. If it were to happen to WHMCS, we would all be royally screwed because we would be unable to access our systems due to the licensing servers being down. This is what happened when WHMCS was attacked recently and many customers reported being unable to access their system for the duration of the attacks. I am certainly not trying to make WHMCS look bad, they are doing that without any help from me, but I am always concerned about huge catastrophic issues that could have the potential to cause a lot of damage to our business and this is one.

Most rumours do not start with "It seems to me". I most certainly was not wanting to start any rumours and that was never my intention. What I said was merely my personal opinion based on what I had experienced. It was in no way a factual statement. Not sure why you used a twitter hashtag #confused! When companies have financial problems, it is very common for them to seek investors and partners who can bring finances into the company. I thought that the cPanel agreement seemed very odd and the statements do not clearly state what the details are. Anyway, I am not on here to argue with you or anyone else. As I stated when I opened this, the thread is here to help users and whmcs. This is getting off topic. The topic is the bugs with the latest version of whmcs and the issues relating to whmcs.com support.

You may find this interesting, or you may be annoyed at it. I am the latter. Source: http://blog.whmcs.com/index.php?t=57970 Earlier in the same post, they state: So in short, they have known of the issues we face and they admit that they can not cope with the volume. It seems to me that cPanel has been informed of these issues by customers and they have insisted that WHMCS address them immediately using whatever resources are at the disposal of WHMCS and cPanel. The agreement between WHMCS and cPanel is (I assume) one of financial and structural relevance. WHMCS may have ran out of available cash and needed an alliance to maintain their business. This is very worrying. We simply do not know the truth. However, issues of the nature WHMCS face are usually issues that are seen prior to a company closing their business. I hope that does not happen with WHMCS, but either way it does not look good at the moment.

Thank you Thomas. It seemed that it was not being addressed and I wanted a single place where we could all work together and then provide the list to WHMCS in the hope that it will help them identify bugs as well as helping us track our issues and get updates. WHMCS just went offline again. The databases seemed to be missing for both the forums and main system. The front page stayed up as it is likely not reliant on a database. Screenshots shown below. If you are new to this thread, please read the opening message on the first page so you know what to do. I will be using this thread to compile an external list of known bugs so that we can all access the list. Thank you to everyone involved.

I think everyone who has issues with WHMCS needs to be cheered up, so here is a joke for you all. The recent DOS attack against WHMCS.com was not a DOS attack, it was customers opening tickets to report issues and chase old tickets! Hahahaha Ok, now back to serious mode

That is what I hoped Robert. I know WHMCS are swamped with issues, so I hoped we could help them by creating our own list which should help them to focus on the real issues, instead of having thousands of tickets which they are trying to identify if they are existing or new bugs.

I do not mean within my install of WHMCS, I mean that WHMCS are closing my support tickets with them even though their status is "Customer Reply". I know that tickets that are in other status can be automatically closed, but not tickets using the status "Customer Reply". If WHMCS are experiencing this issue, we customers who use WHMCS could too experience the issue.

Ok, so here is my total list of bugs reported to WHMCS. Some have been waiting for a reply longer than FIFTY DAYS!!!! In my opinion, WHMCS has become a huge mess that is nigh on impossible for clients to navigate easily. Clicking on the order link will take you to a category (and a hidden one at that!!!!!). To view all categories you need to change that at the top of the page. Why does it assume that all customers want to view this one hidden category? Its is a very bad design. Have you ever tried to order an add-on? only 1% of our customers have managed to order an add-on, the rest contact us angry at how complex it is. Then we have downloads which can only be downloaded via the product page. We had to create a training manual for customers as it is not very straight forwards. The download shows in the downloads section but throws an error every time you try to download it. WHMCS say that this error is because customers have to download it from the products page! So why does it allow the product to be shown in downloads? Its something they are working on. The last thing we should need to do when we buy a product of this size is to troubleshoot it, edit it and create bug lists. I am seriously so close to just closing my account and going elsewhere. There are alternatives that do everything WHMCS does, they cost a quarter the monthly fee and they reply to most support requests in 8 hours. 1) Product Order Bug Ticket ID: 331618 Reported On: July 29th This has been going on for a long long time. I have asked for numerous updates and have received no updates at all! Details are added below: July 29th (Lawrence) 1) It should be sorting in relation to the other products there. Please confirm that the Sort Order setting for the applicable bundle under Setup > Products/Services > Product Bundles is set to 2. July 31st (My reply) Absolutely, it is indeed set to #2. We have three products in the series and they are: Single License: #1 Unlimited License: #3 Both of these are single products and the final product is a bundle, which is just 5 single licenses. 5 License Pack: #2 Please see attached images. Aug 12th (Lawrence) We are continuing to investigate your sorting issue and will update this ticket as soon as we have more information. Thank you for your patience. So, as you can see, this issue was reported to you on (or before) July 29th, which is when lawrence first replied about it. Yet no one at all has updated me and I have chased after this issue constantly. I asked for a follow up on 18/08/2012 14:03 but you closed the ticket without making a reply. I re-opened the ticket on 28/08/2012 01:48 asking why it had been closed. Chantel replied on 04/09/2012 11:00 (a week after my reply and only due to a formal complaint!) and failed to explain why the ticket had been closed. On 05/09/2012 16:12 I asked again for a follow up and that is when you made your last reply. So, as you can see, no one from your end has followed up on this and when I tried to get an update from you, I was ignored, my ticket closed and then I was ignored again! You can I both know that this is truly appalling service. I should never have had to ask for an update so many times. 2) Feature Badly Implemented Ticket ID: 996893 Reported On: Aug 16th The feature that was added for product descriptions does not work properly as it breaks all links except internal links. I can not link directly to any other domains. Surely if you implement a feature that breaks something, you should implement it a different way as is suggested within the ticket. While linking to the link file to redirect is a work around, it is not good for SEO and reduces the trust of our customers as the link does not seem to go where it claims to go. 3) Configuration link shows when no config is available Ticket ID: 475446 Reported on: Aug 18th I was told that this was implement for most customers, even though it breaks (or seems broken) for the minority of customers. You should have used an argument to only display it when it was available. Will you fix this issue? If not, how can I fix it? WHMCS have replied with a method to edit this. However, I find it odd that they implement a feature for most customers, while it will look very bad for the minority of customers. 4) Merge Module is outdated and broken Ticket ID: 291009 Reported on: Aug 18th When we used the merge module, we had to open a huge ticket as the module included incorrect information. The outcome of the merge is that all customers were imported and the default currency was forced upon them with no conversion. 10'000 pesos became 10'000 dollars. 5) Customer Account Not Upgrading Ticket ID: 552088 Reported on: Aug 28th A customer with an outstanding invoice for overages can not be upgraded to a larger hosting account.

Hello, please reply with the ticket number and the date you reported it.

Once we have enough bugs listed on here, I will contact Matt and ask him to have a look to make sure that all bugs are in their hands and that they are aware of all ticket numbers detailed, as the tickets may be sat there with no reply and WHMCS may not be able to see them.

@invictus Thank you for your list. Have WHMCS checked these and told you that they will release a fix? Unfortunately, WHMCS have a lot on their plate, the recent attacks, the DDOS attacks (WHMCS state they were DOS, but I assume they are DDOS), the latest release of WHMCS which seems to have caused a lot of issues and the constant high flow of tickets. It seems to me that WHMCS has some major issues with their system. This is a major concern for us because they use WHMCS, so if they are having issues with it, you can be sure it is effecting us. However, no info or advice has been provided yet. Below are two bugs which seem to be present in WHMCS. I can not tell if they have happened to me or not, but I know for sure that they are present in the version of WHMCS that WHMCS uses on their website. I assume they do not use beta releases and therefore it can safely be assumed that these bugs are present in the latest version of WHMCS. Bug 1 I know for a fact that WHMCS are receiving a number of tickets which they can not see even though they are in open or customer reply status. I have seen this happen and WHMCS have told me that they could not see the tickets until I provided the ticket number. This says to me that there are some tickets that do not show up in the list of tickets awaiting a reply and as such, the tickets do not receive a reply. This can be confirmed by looking in this very forum as there are many, many people who have been waiting a long time for a reply. Matt and Chantel have informed me that the absolute max you should wait for a reply is 4-5 days! Therefore, it is safe to assume that if you have a ticket that has had no reply in 6+ days, it has slipped through the gaps in WHMCS and they can not view the ticket when they look at all tickets waiting for a reply. My concern is that if this is happening to WHMCS when they use WHMCS, you can be damn sure it is also happening to us. I am worried that I may have lost a lot of business due to missed tickets or that existing customers have opened support requests that we have not addressed as we can not see them. It took almost a solid month of interrogating WHMCS, opening a formal complaint and speaking to Matt to finally be able to get the confirmation that some of my tickets had not been replied to as they could not see them.

@htb I think that they are doing damage control and I understand not producing a list of bugs. However, this in turn causes customers to open tickets as there is no info they can check to see if what they are experiencing has been reported and confirmed as a bug.

It seems that there are lots of people reporting bugs with version 5.1.2 within the forum, but WHMCS (Matt) are claiming that there are "overall very few bugs". Looking at the forums, it seems that there are not "very few bugs". Either WHMCS do not know of many of the bugs (and this is a possibility as I keep seeing tickets sitting for 1-2 weeks with no reply and WHMCS do not seem to be able to see these tickets until I open another ticket with the details of the missed ticket) or the bugs mentioned in this form are not being passed to WHMCS via their ticketed support system. Therefore, I am adding this post so that people can add the bugs that have been reported to WHMCS. Please reply with brief details of the bug, the date you opened the ticket and the ticket number. I hope this will allow us to see a full list of reported issues so that we know what has already been reported. Likewise, I hope this will also help WHMCS with the bugs they are addressing. With so many active customers, one bug can easily produce thousands of tickets for WHMCS. First, here are my issues: 1) Product bundles within category are not displayed in the correct order. I have added full details of this issue and replies below: Ticket ID 331618 Opened On (issue reported on) 29/07/2012 14:04 (this issue is now FIFTY DAYS OLD and WHMCS do not even know about the bug they were investigating. I have had to re-explain the issue to them again even though they said they were investigating it and would let me know. I never heard from them again even though I followed up on it a number of times which are shown below.) 2) Merge Module is out of date and incorrectly documented. (Not fixed, but in hand and close to being resolved on my install) Ticket ID 331618 Opened On 17/06/2012 17:15 3) Html used within product and bundles. <br /> acts as <br /> in one and <p> in the other. Ticket ID 996893 Opened on 16/08/2012 23:44

I just got the same message "Thank you for posting! Your post will not be visible until a moderator has approved it for posting. " when I tried to post. are they filtering keywords?

There were 9 pages and 122 replies earlier, now there are 8 pages and 120 replies. What is happening?

Hello, I am pleased to see that I am not alone, but am unhappy to see that this is a widespread problem. I have been waiting for 4+ days for most replies to my tickets. I was told that this was due to the latest release being prepared for release. The latest delay for more than 12 days and I had to open a second ticket to force a reply. The new version has now been released and their excuse has changed from the upcoming release to the volume of tickets they are receiving. Sorry, but 12+ days for a reply is entirely unacceptable. It was not too long ago that WHMCS was hacked and my personal details stolen. Granted, that was no direct fault of WHMCS, but they were entrusted with my personal details and due to their choice of host, my details were all stolen. At the end of the day, I simply can not wait 12+ days for a reply. A 48 hour wait is long enough, but 12+ days and a second ticket is simply entirely unacceptable.