WHMCS Liam

Hello You would need to open a support ticket for this patch to ensure you always have the up to date files The next release is due to be released within the next few weeks, an announcement will be made on the forums/blog when it is released. Cheers Liam

Hello This is usually caused by the image file being invalid and corrupt so its unable to be read by the pdf creation process. Please try recreate the image file in a image editing software, if this does not help resolve the issue please open a ticket on our help desk for us to look into this further for you Cheers Liam

Hello WHMCS integrates with a few expenses tracking software, such as kashflow: http://docs.whmcs.com/KashFlow_Accounting Cheers Liam

Hi Do you have the ticket ID of this and i can take a look at this for you? Cheers Liam

Hi Unfortunately a 500 Internal Server Error error is just a generic message from your server. It could be that ioncube is incorrectly installed or there are some settings in a .htaccess file causing an error however this sounds more like a issue with the payment gateway module you are using. In order to find the exact cause of the error please refer to your server error logs. With this specific information we can then help troubleshoot the issue. Please also check to see if you have this issue when you attempt to capture a payment manually. Cheers Liam

Hello This is not something we have seen or been reported to us before, I have also been unable to reproduce this myself. Could you please open a support ticket regarding this to be looked into? Cheers Liam

Hello The issue here was due to a jquery ui plugin missing in the main release and code still trying to use it. We do have a fix for this if you contact our support team. However i can confirm this has been resolved for the next WHMCS release. Cheers Liam

Hi Could you please provide your ticket number and we will check on this for you? Cheers Liam

Hello Yes i can confirm if you have a license with Hostgator you will be able to download and install 5.1 which includes the gocardless module Cheers Liam

Hello As per above, Please kindly check to make sure this domain isn't licensed here: http://www.whmcs.com/members/verifydomain.php If you find this domain isn't licensed please kindly report this here: ( https://www.whmcs.com/members/submitticket.php?step=2&deptid=12 ) We can then review this and take action Cheers Liam

Hello As per above, If you submit a support ticket (http://www.whmcs.com/get-support/) we will be able to assign you a free license for development purposes if your main license is direct with us Cheers Liam

Hello Could you please provide me your WHMCS ticket ID and i'll look into this for you Cheers Liam

Hi, There is no match for your email address used on the forums on our system, so I'm unable to look at your account. But what I suspect happened is that you submitted a cancellation ticket and either we never got the confirmation, or you didn't cancel a PayPal subscription when advised. As you're probably aware, PayPal don't allow refunds more than 60 days after a transaction and so refunding all 4 months isn't possible as it seems one of our staff advised you, but if you genuinely did submit a cancellation request then we should certainly be able to refund 2 of them. Please get in touch again through your ticket so we can locate the account. Liam

Hello I can confirm this is indeed a genuine email, You can read more information about this patch here: http://forum.whmcs.com/showthread.php?47828-Security-Patch&p=224696 Cheers Liam

Hello Thank you for your intrest in WHMCS Yes you can indeed run WHMCS on a Windows web server, We have a webpage available here that lists the requirements for WHMCS, Please kindly view here: http://docs.whmcs.com/System_Requirements Cheers Liam

Hi, Could you please provide me with the ticket number and I'll look into this for you ? Cheers Liam

Hello I can confirm the above. To clarify whmcs can integrate with resellerclub to allowing you to automatically sell/register domains, along with transfering them. Please see this page in our docs for more info on integrating reseller club: http://docs.whmcs.com/ResellerClub and this page on setting up domains inside your WHMCS: http://docs.whmcs.com/Domains_Configuration Cheers Liam

Hello Could you please provide a bit more information on how you wish to integrate these? Do you wish to have a login share between the 2 or just a the WHMCS theme to look the same as wordpress? If you wish for a WHMCS theme to look the same as wordpress please kindly view here: http://www.whmcs.com/services/integration/ With our integration service we can create a theme for you that will match your wordpress website design Cheers Liam

Hello I'm afraid at this moment in time its not possible to apply a setup fee on upgrades (Setup fees aren’t taken into account on upgrading products) Cheers Liam

Hello Thank you for your intrest in WHMCS, Hopefully this answers all your questions When a order is placed the data is stored inside a mysql database on the server your WHMCS is hosted on WHMCS can indeed work on a VPS, However it also works on shared hosting (So it would work on your current hosting), Please kindly view here WHMCS requirements: http://docs.whmcs.com/System_Requirements I believe HostGator use Cpanel/WHM for reselling, WHMCS comes with a server module for WHM/Cpanel that will allow you to auto provision hosting accounts, you can view more information on this module here: http://docs.whmcs.com/CPanel/WHM Cheers Liam

Hello As per above post, The current best method for this would be using client groups, You can find more information about this here: http://docs.whmcs.com/Client_Groups For resellers, the idea with WHMCS is that you would give your resellers a reseller account via your hosting control panel, and then you also resell them a WHMCS license, so that your clients get exactly the same features and tools as you have in your own WHMCS installation for managing their clients and billing, and WHMCS will communicate and manage accounts within their reseller account on your hosting. Cheers Liam

Hello Please kindly view the following link about product addons: http://docs.whmcs.com/Product_Addons You can apply 11 addons to product x using the product addons system, However for automatically setting up your forum and only allowing certain people to submit a ticket will need custom development, Please kindly view this forum category where you can advertise your requirement and community developers can provide you with a quote for the work: http://forum.whmcs.com/forumdisplay.php?f=49 Cheers Liam

Hello, Yes i can confirm you can install WHMCS locally if you wish providing you are running a local web server (Please see here WHMCS requirements: http://docs.whmcs.com/System_Requirements ), and if you want that as a secondary install, then providing you have a paid license key directly with us, we are able to offer a secondary key for testing & development free of charge. Simply open a support ticket, and our support team can assign you a dev license to your account Cheers

Hello Could you please kindly submit a support ticket regarding this Cheers Liam

Hello I'm afraid we don't accept moneybookers(skrill) at this time, We only currently accept paypal and credit/debit cards, We are looking at adding more in the near future however! Cheers Liam