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itvietnam

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Everything posted by itvietnam

  1. Hi, I have this hook below with named file: includes/hooks/hook_resellerclub.php Currently i have 3 registrar: registrarA registrarB registarC May I know how to disable this hook (do not apply) for registrarC? <?php function hook_transliterate($string) { $string = str_replace("à","a",$string); $string = str_replace("á","a",$string); $string = str_replace("?","a",$string); $string = str_replace("?","a",$string); $string = str_replace("ã","a",$string); $string = str_replace("â","a",$string); return $string; } add_hook("Transliteration",1,"hook_transliterate"); ?> Thanks,
  2. Hi, I have set product module setting to: Automatically setup the product as soon as an order is placed However, i tried to create a test order with bank transfer method, but this order is still pending and no auto active. May i know what i have missed?
  3. Sorry, i mean set to closed. Inactive may become active if you try to recover them back via marketing email. Closed mean: no sending any further email. Because this is not real client. You can not contact them anymore.
  4. Hi, May i know how to do bulk update multiple clients account to inactive or closed status direct from mysql? I can see 3 status from mysql view. For example, their email failed into domain expired, domain is not exist, their account is nolonger exists... These list will be check and save as .txt format, each address listed per line.
  5. I'm trying using ImportAssist but they are still error in new WHMCS
  6. Hi, Last 10 years WHMCS did not declare UTF8 in configuration.php so all the fields under WHMCS are error. Today they did it for all new installation. Maybe they see this is their errors and fix from new installation scripts while creating tables. $mysql_charset = 'utf8'; May i know how to convert these field to proper UTF8? If we set above config into configuration.php and all field will become error. We have big data so can not made change manually per clients/customer fied, ticket...
  7. We faced a lot of issues since upgrade to 7.7.1. Eg: add fund error, encoding error, checkout error, cron error...., new currency auto added without notice, most of them are error 500 and we are working with WHMCS team via ticket but still no luck: https://f.vhost.vn/f/69bcf0cae23d49f08dad/ are you face the same problem?
  8. How WHMCS deal with mass mailing? If you have more than 25k clients or even more and you have to wait your browser complete this task like me? What happen during this time? Your browser maybe crash Your computer may be shutdown PHP maybe timeout... And you have to repeat this process from beginning. This mean your client will receive double email with the same content. Last time i did and timeout. Ticket already submitted (Ticket ID: BEU-274546) but no help instead of asking send again to test 😀.
  9. Hi, It take nearly 19s to load this page: while other page is really fast: May i know how to debug this? I tried to disable almost all addons and leave default WHMCS addon but not luck.
  10. Hi Brian, I'm using default themes Six and Orderforms Universal slider. We have more than 24 category product: most of them loading very fast but some loading slower. For instances: Fast link: https://members.vhost.vn/cart.php?gid=1 https://members.vhost.vn/cart.php?gid=6 Slow link: https://members.vhost.vn/cart.php?gid=3 Slowest link: https://members.vhost.vn/cart.php?gid=32 This GID 32 have 16 product/services. This page load take 4 minutes to show on browser. As a discussion via ticket i have disable 8 product and loading time reduce to 2.92 minutes. Next, i go into admin and hide some configuration (for cross sell services), just left required config option for these product then page load down to 39.78 second. This is already proven loading due to WHMCS core. Are you face the same issue with us? Note: if you do not have any configuration then page load will be faster.
  11. Hello, We are facing with category (GID) loading due to too much configuration options linked with product/services. As they admit this is their bug and open Case #CORE-10554 and have no ETA for this fix. So i open this thread to discuss how you deal with this trouble? Option 1: remove all configuration? this same with can not cross sell other services/addon. Option 2: find new billing system and migrate to them such as Blesta or Hostbill? Any alternative way without remove configuration option?
  12. Who has the same feeling with me? You faced a problem, WHMCS ask your credential -->you provide and they logged then make your system become messy due to their change? We don't know what they changed on our sytem because we can not track that. Now we asked and they refuse. They make our client's credit balance up to nearly 1 million USD and now that client starting using his balance to register our services. We asked for urgent action from WHMCS and they decline. Said that's core ISSUE. But this is never happen before, only come after their change.
  13. Hi, Do you face with this issues ? I contacted WHMCS via ticket support but no one reply.
  14. Hi vbatra, May i know where to buy this addon ? ModulesGarden has 2 modules called: Multi Brand and Reseller but both does not fit my requirement. Can't protect client information from other Account Manager Thanks,
  15. Hi Do you know how to protect clients information in whmcs to avoid leaked info to other admin staff? Eg: we have 3 sales staff under whmcs and they can not view clients of each other Any addon could do this? Thanks,
  16. Hi, How to config addon product associate with Product/Services on the same billing cycle ? In WHMCS once addon can choose 1 billing cycle only, if i choose 3 months, can not choose 6 months... Eg: Hosting A -->choose billing yearly -->only show addon for yearly (not show quarterly, semi-annual...) VPS B-->choose billing 3 months -->only show addon cPanel with 3 months pricing (not show 6 months, yearly...of cPanel. Thanks,
  17. Hi, I would like to get form of WHMCS to WordPress. How to get it done ? https://whmcs.com/submitticket.php?step=2&deptid=2 Thanks,
  18. Why do you change the name of thread ? are you avoid facing your real problem ? This is your reply, did you check clearly our 7 attachment before typing reply and submit ? i sent 7 attachments with clearly screenshot, these CC address does not the same, how this could be ? If it is not your bug so where the cc address come ? Customer information is vital, anybody happy to share with you ? If you need any information like: file, log, httpd log, access log, db log.... i can give but can't give full access to WHMCS because it store customer information and everything... - - - Updated - - - Did you check clearly my 7 attachments before reply ? I do not see "Copy To" field under Mail tab. (1) Only see "BCC" field under Mail tab, it's different from "CC" field. (2) My attachments is CC, it's not BCC. (3) You just receive ticket -->doing reply without checking clearly customer attachment before reply, most of the case like this.
  19. Hi, Anybody facing with email marketer in v6 ? They loop the same email for 1 other contact/sub-client for others client. For instances: at 9:00 AM tomorrow WHMSC system will auto send email for ten clients from 1, 2, 3...10 If client 1, 2, 3 and 4 do not have subcontact so the email just sent to main email address in their profile. If client 5 have email 5@gmail.com and have sub-contact with email 5a@gmail.com so the email will sent TO: 5@gmail.com and cc to 5a@gmail.com Client 6 will receive email TO: 6@gmail.com and 5a@gmail.com Client 7 will receive email TO: 7@gmail.com and 5a@gmail.com And goes on to client 10. WHMSC support is boring, most of the ticket they are always ask for access credentical to direct WHMCS, they always ask for debug by yourself, giving guide but do not support full document and limited resources. - Paypal working well and auto got error because of changing charset but i commit no one change it, only me have administrator account. - Cronjob hang #WRX-939916 - Ticket duplicate #YRP-987232 - Lost record in database #MUK-754649 - All payment gateway error due to change templates - this is acceptable because already annouce in release note. - In /tmp folder appear a lot of sql****** file after upgrade to v6
  20. Hi all, How to check cancel service from date 1 to 30/31 per month or with date range in WHMCS ? We can not find this session under WHMCS. Or any others plugin can help this.
  21. Hi, Anyone face with WHMCS product bundle problem ? I tried to setting product bundle but there is a problem appear: Case 1: - Click to https://members.domain.com/cart.php?a=add&bid=8 and order: it works fine. - The problem here: Order direct without going direct above link no effect in this case. The condition of order cart in this case was met: buy product A + B: discount 20%. But the cart still charge full for all item. Today another problem come again: Case 2: - Create product bundle for 2 domain: only domain name, no services require for this bundle. For instances: buy .com is $5 and .net $10 = $15 for total. Normally: .com $10 and .net $10. After created bundle and we have link as https://members.domain.com/cart.php?a=add&bid=9 The problem here: - Click on this link and it redirect to hosting order page instead of domain lookup page. - When lookup domain .com it will show all other extensions you have (.net includes in this case). If you choose .net so this cart will fail and total due is $20. Ps: If you want it works you must not choose .net extension when lookup .com and select .com only, then click add to cart for .com domain, another page will appear for lookup again, and in this stage for .net extension... this will works. I wonder why WHMCS do not auto understand the workflow insight ?
  22. The same with me here: http://forum.whmcs.com/showthread.php?103335-HTTP-406-with-paypal-callback and already open ticket to WHMCS's staff 2 days ago but no one check my ticket. Very long support from staff while automation from Paypal is pending -->stuck at Paypal and stop automation flow of WHMCS. As my research on the internet and others forum like Webhostingtalk, Lowendtalk... Only WHMCS got the error "IPN handshake invalid" but not others software. - - - Updated - - - He already mentioned this: "I already tried the option in the documentation the one with the charset but that doesn't seem to solve the issue." Please take a look insight your software, do any further check as you could and do not reply with automation form: please check the link, please check the link and please check the link.
  23. I'm already open the ticket 2 days ago (Ticket ID #NCY-219700) yet no one reply to my ticket.
  24. Hello, Anyone experience with http 406 when call back to URL of paypal gateway ? http://members.domain.com/modules/gateways/callback/paypal.php and https also. The same problem with this topic: http://forums.whmcs.com/showthread.php?89954-WHMCS-Paypal-406-Http-Response-Code Also try many others way as reference below threads but do not help: https://forum.whmcs.com/showthread.php?99895-CURL-Error-sslv3-alert-handshake-failure http://forum.whmcs.com/showthread.php?87011-Paypal-IPN-Delivery-Failed&highlight=IPN+Delivery+Failed http://forum.whmcs.com/showthread.php?70510-IPN-Delivery-Failed&p=304862#post304862 http://forum.whmcs.com/showthread.php?19391-Paypal-IPN-setup/page3 http://forum.whmcs.com/showthread.php?19391-Paypal-IPN-setup/page3 https://forum.whmcs.com/showthread.php?14962-Paypal-IPN https://forum.whmcs.com/showthread.php?51430-Updated-to-5-12-get-406-error https://forum.whmcs.com/showthread.php?99895-CURL-Error-sslv3-alert-handshake-failure <--update to new version 6.0 will cost us a lot of problem since it does not compatible with our system right now. It's not the best solution so do not suggest us to update at this time until you fix all the problem in the forum: https://forum.whmcs.com/forumdisplay.php?14-Technical-Issues-and-Questions. I could see a lot of report related to VSIX version recently, event with our local hosting provider. - We use PHP 5.6, Apache 2.2 - Do not have mod_security on server - Charset in Paypal IPN setting already set to UTF-8 After change charset to UTF-8 and resend IPN notification but no luck, still fail as a result. So what we need to do next ?
  25. Thanks for your suggestion but this solution can not tracking with date range, for example from 1-30/31 everything. I see a lot of request from 1 year ago on WHMSC and webhostingtalk also but why WHMCS developer dont care about this ? https://requests.whmcs.com/responses/sales-tracking-and-commissions-for-staff http://www.webhostingtalk.com/showthread.php?t=1046507 I have google a lot key word: "sales report", "sales tracking", "sales performance tracking", "crm for whmcs", "crm with whmcs" and a lot more but can't see any suggestion or addon for WHMS can do this. I see: - whmcsplus.com have modules for this. Anyone tried this before ? - CRM of modulesgarden.com <--very simple and not enough data. - whmcsextra.com <--tried and they are already close and moving to themechilly for addon sync from WHMSC to vTiger. I have temporariy solution for: 1. Tracking invoice marked paid by staff A 2. From (1) output then check total value of invoices then calc %. This solution is ok for all product with the same commision but not ok for all product have different commision. Anyone have better ideas ? Thanks,
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