mjsauer Posted December 9, 2009 Share Posted December 9, 2009 Every few days, WHMCS will just stop loading in the browser. I'll be working and then I will click on a link and pages just hang from then on out. Sometimes I have to literally re-start all of IIS - not just the individual site. This is on a dedicated server running IIS 6.0. The site runs under it's own Application Pool. I try to recycle the Application Pool as well as the site itself. That doesn't seem to work. Ultimately, it will finally start to work again if I restart IIS or reboot the server. All other sites work fine though when this is going on. It almost seems like it is trying to go out to licensing server via CURL and it just times out. Is it possible that is happening? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted December 9, 2009 Share Posted December 9, 2009 Might be a script that is hanging on the server. 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 9, 2009 Author Share Posted December 9, 2009 Because a recycle of the site and/or app pool does not fix the problem, I am thinking this is a PHP session issue. One thing I should point out is that if I try to login with a different browser or on another PC, I can get to the login screen. When I submit the login form, it just hangs forever. PHP problem, right? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted December 9, 2009 Share Posted December 9, 2009 could be, go into php and make sure to turn on all logging to see if you can track it. 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 11, 2009 Author Share Posted December 11, 2009 Once again, WHMCS hangs and the page just sits there "loading..." This is driving me nuts. Every couple days this is happening. I can get to other pages, just not anything under the admin folder. Pretty sure it is not a PHP issue because why then would other PHP pages work fine - in the same IIS web? I hope I can resolve this soon. I cannot just restart IIS in the middle of a day - which is the ONLY way to get the site to work again. 0 Quote Link to comment Share on other sites More sharing options...
apollo1 Posted December 16, 2009 Share Posted December 16, 2009 I'm experiencing this too, but oddly enough, it only happens in Firefox. This has been happening ever since I upgraded to 4.1.2. Never encountered this before. 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 17, 2009 Author Share Posted December 17, 2009 Yes! That is the same situation - exactly. When I use Firefox (which is most of the time) - and also since the latest round of upgrades. It could also be a coincidence though with the Firefox upgrades to 3.5.x. I am seeing other off problems with Firefox now such as my custom Google page hanging for a really long time before it finally renders. All other browsers work perfect. Perhaps I should try only using Chrome or IE for a while with WHMCS and see what happens. 0 Quote Link to comment Share on other sites More sharing options...
apollo1 Posted December 17, 2009 Share Posted December 17, 2009 I tried using Chrome at the time I had a FF problem, and chrome worked fine. I believe the issue happens only when trying to access the site via https (which happens with most of the links pointing into WHMCS). I've checked my SSL cert and all apache httpd.conf SSL parameters and certificates - everything ok there. Strange, I too am using FF 3.5.x and recently upgraded, although I never encountered this intermittent "hang" or timeout prior to 4.1.2 (I was running 3.8.2 before). 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 31, 2009 Author Share Posted December 31, 2009 Some more information about this problem. It just happened again tonight. What I do to resolve it - and this is the only way to resolve - is I have to restart IIS. When I do so, IIS just hangs for quite a long time as it tries to stop. That tells me some process is "hung up" and is not allowing IIS to stop cleanly. Normally, an IIS restart is fairly quick - just a few seconds. It takes at least 20-30 seconds for it to finally stop when I encounter this problem. IIS will then start back up really quick. At that point, I can refresh the admin page and everything is working again. Other PHP-based sites continue to work when WHMCS stops working. I REALLY wish I knew what the heck was causing this problem. It is so annoying to have to re-start IIS to get it working again. And then I have to wait until evening to do so because I don't want to stop any other web sites during regular hours. Anyone???? 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 31, 2009 Author Share Posted December 31, 2009 Just happened AGAIN!!!! Just placed a test.php in the root with a phpinfo() in it. That comes up fine! So, that leaves only two - perhaps 3 other possibilities. 1. Curl failing to hit WHMCS licensing servers 2. Smarty is failing 3. Ioncube My first choice now is Ioncube, with a failure to connect to WHMCS a close second. But, I am fairly quick to dismiss a license issue because if that was the case, wouldn't everyone be complaining??? So, let's assume - for now - that it is Ioncube acting up. I think I am running the latest version. Does anyone have any ideas about how to go about troubleshooting it? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 31, 2009 Author Share Posted December 31, 2009 Just found some more info to add. The problem just happened again. I am noticing another common denominator. It always happens when I am in the admin and I click on the Home page link. At that point, the browser will just hang indefinitely as it says it is loading. When it does that, I know I have no choice but to cycle IIS server. 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted December 31, 2009 Share Posted December 31, 2009 Do you have to run on IIS? Is the Windows server doing anything else besides hosting? 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 31, 2009 Author Share Posted December 31, 2009 All my clients run IIS sites and applications. PHP is supposed to run fine on all supported platforms. Plus, all other PHP-based sites and applications seem to run fine on our servers. So, the short answer is we only run Windows servers - at least for now. But, I could be open to adding a Linux server for apps like this that don't seem to be playing nicely with IIS. Of course, I would much rather understand what the problem is and then fix it. 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted December 31, 2009 Share Posted December 31, 2009 Not using Windows Centos 4.5 Its hanging longer now... It was only for about 10 15 seconds, but now I'm up to about 60 or more seconds before the admin main page loads. When the page did load I clicked on the Check License code from the help tab and this is what I got after about 60 or so seconds of loading License Noconnection WHMCS has not been able to verify your license for the past 7 days or more. Before you can access your WHMCS Admin Area again your license needs to be verified. Make sure you do not have a firewall blocking the connection to our server If you need assistance, email licensing@whmcs.com. Funny things about that statement is... Make sure you do not have a firewall blocking the connection to our server How in the word do we know what there license server is? I've never seen a URL or IP address... So I think that may be my issue at least. 0 Quote Link to comment Share on other sites More sharing options...
mjsauer Posted December 31, 2009 Author Share Posted December 31, 2009 Periodically, I will get a screen that forces me to re-issue my license key - just out of the blue. It happens about once a month or so. I have no idea why. My IP has not changed. The "page hang" does kind of make one wonder if it is CURL trying to post to some server/service. But, I cannot tell. I should setup a packet sniffer to see what it's doing. That might be my next step. 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted December 31, 2009 Share Posted December 31, 2009 Well, I cant even access Admin anymore...keep getting the same no connect page over and over...but its takes almost two minutes to get the page after refreshing. Sent an email to WHMCS, hopefully they can sort this out. 0 Quote Link to comment Share on other sites More sharing options...
ultranet Posted January 13, 2010 Share Posted January 13, 2010 Hi, I'me having a similart problem, did you get any solution on this from WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
gingerol Posted January 14, 2010 Share Posted January 14, 2010 If it's any consolation to anyone, this exact same issue has been happening to me for the past 3 days. I don't think it's a browser issue (I've used Firefox, IE, Safari, Opera); it's not a PC issue (I've tried different computers); It's not an IP issue (Staff in other countries experience the same). I run on a Centos5 VPS. I reboot, I power-cycle, hosting support help me, no luck! Eventually, last night I bought a new VPS and this time chose UBUNTU. So far, no problem. I'm now in the process of setting up everything again. 0 Quote Link to comment Share on other sites More sharing options...
mitch2k Posted January 14, 2010 Share Posted January 14, 2010 I have the same problem on my server (Win2k3 x64 Virtuozzo VPS, Plek 9.2, IIS). I have to reboot the server to be able to do anything again. When WHMCS hangs, everything other on the server keeps working. So e-mail delivery etc keeps working. Also my main site keeps working. But accessing the /whmcs/ directory doesn't work. 0 Quote Link to comment Share on other sites More sharing options...
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