estyles Posted November 30, 2009 Share Posted November 30, 2009 I've noticed that if WHMCS sends an e-mail (new invoice, new support ticket etc) to an e-mail address that does not exist, I do not receive a bounce back. It doesn't appear in the mailbox inbox at all. I have tested sending an e-mail directly from the e-mail address that WHMCS is sending from and I receive a bounce back. Is this a setting from WHMCS? I would like to receive bounces for invalid e-mail addresses so that I can try to get a valid e-mail address. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted December 6, 2009 Share Posted December 6, 2009 what is your from address? 0 Quote Link to comment Share on other sites More sharing options...
estyles Posted December 6, 2009 Author Share Posted December 6, 2009 I ended up submitting a ticket to WHMCS and they helped me sort it out. I had WHMCS set to use the PHP mail() option to send e-mails, which wasn't returning bounces for some reason. I changed it to SMTP and I now receive the bounces as expected. Thanks 0 Quote Link to comment Share on other sites More sharing options...
webolution Posted July 15, 2010 Share Posted July 15, 2010 I ended up submitting a ticket to WHMCS and they helped me sort it out. I had WHMCS set to use the PHP mail() option to send e-mails, which wasn't returning bounces for some reason. I changed it to SMTP and I now receive the bounces as expected. Thanks Interestingly, the bounce message that non-customer email addresses should get when they try to submit a support ticket only works when Mail() is used. I recently switched to SMTP for the mail function and the bounce message stopped being sent. Switched back to php mail() and worked instantly. Definitely still some bugs in the mail system in WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
vchosting Posted July 16, 2010 Share Posted July 16, 2010 I started by using php mail() function but it is definitly best to use SMTP as it helps also with email delivery in overcoming spam protection with alot of Free email accounts that customers may have such as Hotmail Live MSN etc 0 Quote Link to comment Share on other sites More sharing options...
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