Customer invoice emails and Paypal Subscriptions

[problue]

Hi,

 

I am having serious problems with my customers creating duplicate paypal subscriptions because they are receiving a customer invoice email each month and they think they have to manually pay it. I have notices in both the order confirmation email and the customer invoice email in large red type informing the customer that they can ignore the email if they have a paypal subscription in place, this has not helped with the majority of customers, they either dont read it or dont understand and setup another subscription anyway. A close friend of mine who is also a customer contacted me to say it looks very unprofessional to have these messages in the emails, and I completely agree.

 

So what can I do to either completely disable these emails for customers with paypal subscriptions, or have a different email which is sent to all customers with recurring payments (including subscriptions) which simply states the fee which has been collected automatically, instead of an actual invoice which gives the impression they have to pay it?

[problue]

Just in case anyone else is experiencing the same problem, Matt @ WHMCS reminded me of the ability to use conditional code within the email template to have the emails display a different message to customers who have paid using Paypal using something like:

 

{if $invoice_payment_method eq "paypal"}This is an advance notification that we will be taking your next payment on {$invoice_due_date}{else}This is a notification of a new invoice you have due ...{/if}

 

This is exactly what I was looking for and should hopefully solve the duplicate subscriptions problem.

[Carlos5]

How would we use the conditional code to tell the difference between a client that has a paypal subscription and one who just uses paypal to pay their bills? If I can do that than this would be the perfect solution.