toddimus Posted October 20, 2009 Share Posted October 20, 2009 I'm currently making good use of the Configurable Package Addon and like many companies in the us, I have invoices set to generate at least 15 days before the payment due date. Because of this, the invoice of course is listed as unpaid and the customer sees "You cannot upgrade/downgrade this account because it is overdue on payment." when attempting to change their service. I understand why the customer sees this message, but I'm trying to figure out a happy medium here. I want customers to be able to make changes and want them to be invoiced a good number of days ahead of the due date. Does anyone have any good ideas for this? 0 Quote Link to comment Share on other sites More sharing options...
toddimus Posted October 30, 2009 Author Share Posted October 30, 2009 guess not. Perhaps I wasn't clear enough? 0 Quote Link to comment Share on other sites More sharing options...
rldev Posted January 21, 2010 Share Posted January 21, 2010 Any solution? I invoice customer 30 days in advance. This is a huge problem for me for monthly clients. 0 Quote Link to comment Share on other sites More sharing options...
isixhosting Posted April 6, 2010 Share Posted April 6, 2010 Same problem here... I want that the customer would be able to upgrade his package even an invoice is UNPAID. 0 Quote Link to comment Share on other sites More sharing options...
Cliffo Posted April 7, 2010 Share Posted April 7, 2010 Ya that would be nice... 0 Quote Link to comment Share on other sites More sharing options...
toddimus Posted April 19, 2010 Author Share Posted April 19, 2010 I did want to update this thread. Vers 4.2 seems to have somewhat put a bandaid on this issue by at least giving further explanation for the reason why customers can't upgrade: You cannot currently upgrade or downgrade this product because an invoice has already been generated for the next renewal. To proceed, please first pay the outstanding invoice and then you will be able to upgrade or downgrade immediately following that and be charged the difference or credited as appropriate. This seems to make sense to most of my customers, so I'm pretty satisfied. An actual way around this would certainly still be nice though. 0 Quote Link to comment Share on other sites More sharing options...
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