SwiftModders Posted February 2, 2007 Share Posted February 2, 2007 Hey everyone, http://bugs.kayako.net/?do=details&id=1867 I submitted a feature request for this in the Kayako Bug/Feature Request system. I think it would get more of a look if others posted their comments and responses to it as well. So please, if you would love something like this then go right ahead and let them know by posting your support for this addon. @Matt: If you could work with Kayako on this I would love you forever, lol. I am pretty sure that Kayako will be willing to help if this means that they can get more customers from the integration. Thanks all! - John 0 Quote Link to comment Share on other sites More sharing options...
welch Posted February 2, 2007 Share Posted February 2, 2007 Though this would be good and help out alot of people, I would hate to see Matt stop developing the support side of WHMCS in favor of kayako. So in that respect, great, but please please don't veer off your already great support client. 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 2, 2007 Author Share Posted February 2, 2007 I would not ask Matt to do that either way, no reason too. His support side is good, but I was just taken in by Kayako's. I think the integration just gives users more options 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted February 2, 2007 Share Posted February 2, 2007 Hey, That would be awesome, however I highly doubt it. We can't even get the a login share with Kayako and WHMCS as we will need a key that will de-code that passwords in the database. This changes with every build. If we could get it in, that would be super awesome. I'm sure WHMCS and Kayako will get a lot more clients. I know off the top of my head at least 20 people who use WHMCS and Kayako for support and I'm sure their are WAY more out their. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 3, 2007 Author Share Posted February 3, 2007 Without a doubt this would be great for us users who are Kayako users. I mean it is really nice that Matt has his own Support System so people who don't have one from another company can rest easy...however...those of us who are coming from another billing system or those of us who are used to a particular system for years need to have some type of consideration. I don't feel like we are asking for much from both of them because the way I see it, Kayako is not some software no one has heard of. This is a pretty big support software used by many companies now. This would even help attract many users to WHMCS and vice versa for Kayako. Matt, what do you think? Would you be willing to help us out here? 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 5, 2007 Author Share Posted February 5, 2007 Matt, Any chance you could address this? Just wondering your thoughts on this? 0 Quote Link to comment Share on other sites More sharing options...
koh Posted February 6, 2007 Share Posted February 6, 2007 personally I think integrating eKayako would be a good idea 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 6, 2007 WHMCS CEO Share Posted February 6, 2007 Any chance you could address this? Just wondering your thoughts on this? Not got any thoughts on this yet, give me a few days to consider it! 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 6, 2007 Author Share Posted February 6, 2007 Hey Matt, Kayako responded and sent me loginshare documentation on how to create it. My buddy and I would be happy to develop one for you if we can have access to some of the source files needed to do it. I am not sure which, but I did hear that there was a problem with encrypted passwords for your builds? Could you shed some more light on that and maybe we can help you along with this :-D. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 6, 2007 WHMCS CEO Share Posted February 6, 2007 Hi, If could could send the documentation to me I should be able to sort this one out. It'll be a step in the right direction at least. Matt 0 Quote Link to comment Share on other sites More sharing options...
paradoxic Posted February 9, 2007 Share Posted February 9, 2007 This is the last item I'm looking for in order to migrate my hosting operation from mb to your script. I'll be watching for progress in this area (I'm sure it will get you more customers besides me as well) 0 Quote Link to comment Share on other sites More sharing options...
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