HELP! Invoices generated Even AFTER the product is cancelled!

[ashinignatious]

Could someone help please...

 

This is my issue. Customers are being billed even after they have cancelled their service. In the case, the user requested cancellation of his product on 6/10. I went to "clients > [client name] > products/services", in the admin and chose cancelled from the "Status" dropdown box. But what happened was that he was sent invoice on 7/10 even though the status was "cancelled". I think it is some thing related to the next due date. it is displayed in the user products page as 7/10

 

Please help if there is any solution for this issue.

If there is any change is to be made in the configuration, please let me know.

 

Thanks in advance

[ashinignatious]

please let me know if my question is not clear

[ocosa]

As long as you closed the account and and the status says closed whmcs should not have generated an invoice. You might want to look at the log activity and/or check with whmcs team.

[bear]

I had that happen with a canceled VPS account from an external provider recently as well. AFAIK, the host complied and canceled when I asked, as I got an email stating it was successful. Next due date I was invoiced, and the day after was sent a late notice.

 

I haven't seen this on my installation, as I rarely get cancellations.

-knocks on wood-