Division Posted July 21, 2009 Share Posted July 21, 2009 Hi, Just went to unsuspend some web hosting accounts using the unsuspended button in WHMCS and have found I get a Module Command Error message with Login Failed. That is because the passwords are encrypted and when view it changes it to a random password. I have customers account which are suspended, for which cannot be unsuspended due to the fact the passwords in the WHMCS have changed to the cPanel and it cannot be done automatic. Is there a way to turn off the encrypted passwords? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 21, 2009 WHMCS CEO Share Posted July 21, 2009 No, that's not related. You don't need to know a customers cpanel password to be able to suspend, unsuspend or perform any other action. It's your login details for WHM in Setup > Servers that this is saying are wrong. Matt 0 Quote Link to comment Share on other sites More sharing options...
Division Posted July 21, 2009 Author Share Posted July 21, 2009 Hi Matt, I have set the password on an account and saved it... Logged out and then back into WHMCS admin... The password then changes to an random mixed characters of a password... I then try to suspend the package and its says login failed... Darrel 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted July 21, 2009 Share Posted July 21, 2009 Hi Matt, I have set the password on an account and saved it... Logged out and then back into WHMCS admin... The password then changes to an random mixed characters of a password... I then try to suspend the package and its says login failed... Darrel It is definitely something wrong on your end. What version of WHMCS are you using? 4.0.2? Do you have the correct remote key entered for your server? 0 Quote Link to comment Share on other sites More sharing options...
Division Posted July 21, 2009 Author Share Posted July 21, 2009 I have just checked the WHM and yeah it looks like there is a problem with the cPanel But the password keeps on changing in the Product Service page from the client area. 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted July 21, 2009 Share Posted July 21, 2009 What browser are you using? Firefox? If so, try IE or something else. Otherwise, it may be an issue with WHMCS and you would probably have to contact support. 0 Quote Link to comment Share on other sites More sharing options...
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