chargeback - how to add to a customer transactions?

[obandy]

Hello,

 

How do you record in WHMCS that a chargeback was requested/processed by a specific customer - for a specific invoice?

Is there an option to block certain customers from selecting CC to make payments and only allow them to do Western Union or wire tranfer payments?

[othellotech]

How do you record in WHMCS that a chargeback was requested/processed by a specific customer - for a specific invoice?

 

Add a transaction, put the amounts as *out* and any fees you paid, enter the correct invoice number so they appear on the invoice page

 

Is there an option to block certain customers from selecting CC to make payments and only allow them to do Western Union or wire tranfer payments?

 

If someone has done a chargeback, my advice would be to terminate your relationship with them

 

But if you really think they're worth having, then change them to a new product which is in a group which doesnt allow card payment , and alter the gateway on the product/service they have

[Gears]

If someone has done a chargeback, my advice would be to terminate your relationship with them

 

But if you really think they're worth having, then change them to a new product which is in a group which doesnt allow card payment , and alter the gateway on the product/service they have

 

Both suggestions are very good

[easyhosting]

If any of my clients issued a chargeback then i would immediately terminate their account, as you look at it they signed up , agreed to your TOS and agreed to pay $ a month for your services, so if you take payment as agreed and they chargeback a payment, you have to ask yourself why when they agreed to make these payments and will they do it again with the next payment.

This is worse that a payment default, they have not just forgot to pay an invoice, they have paid you then used the bank system to try and get their money back

In most cases anyway if you have their sign up page and a copy of your TOS and all other documents relating to their signup/account then most banks would refuse their chargeback as they agreed to the payments in the first place, but i would still get rid of this client and i would also make sure others are aware of this user by using various forums etc. as if he does this to you he will most likely do this to others.

[DedicatedPros]

I think the only way I'd consider doing business with a client is if he sent the payment in cash via the postal service. That, to be honest, is the only way of making sure you're secure

[easyhosting]

I think the only way I'd consider doing business with a client is if he sent the payment in cash via the postal service. That, to be honest, is the only way of making sure you're secure

 

This is OK if the client is in your country, but not practical for foreign clients.

 

We offer postal order payments or payoffline servie, which could be used for clients who chargeback, but you have to think, why are they chargebacking payments they have agreed to, are they just out to cause problems for your business, so the best option for clients who chargeback is to give them the boot.

[DedicatedPros]

True, but they cannot get the cash charged back, and I enjoy the extra revenue

[easyhosting]

True, but they cannot get the cash charged back, and I enjoy the extra revenue

 

Ok if you are happy to allow these to host with you, but if they breach a simple thing like chargeback payments then what other parts of your TOS are they going to breach and are they going to use your servers to spam others so that your server IPs get blacklisted and blocked.

 

the only true way to deal with these people is to give them the boot and blacklist them