Submit ticket step 2, help on custom integration

[D9Hosting]

Hi,

I've been playing around with a bit of a custom integration and everything is going well apart from the submitticket-step2 template, as you can see below if you try to submit a ticket:

 

http://clients.d9hosting.com/submitticket.php?systpl=d9v3

 

The table is too wide, but no matter what I do it won't get any thinner, would appreciate any suggestions

 

Here's the related code below:

 

<table cellspacing="1" cellpadding="0" class="frame" width="100%">
   <tr>
     <td><table width="100%" border="0" cellpadding="10" cellspacing="0">
         <tr>
           <td width="120" class="fieldarea">{$LANG.supportticketsclientname}</td>
           <td>{if $loggedin}{$clientname}{else}
             <input type="text" name="name" size="30" value="{$name}" />
             {/if}</td>
         </tr>
         <tr>
           <td class="fieldarea">{$LANG.supportticketsclientemail}</td>
           <td>{if $loggedin}{$email}{else}
             <input type="text" name="email" size="50" value="{$email}" />
             {/if}</td>
         </tr>
         <tr>
           <td class="fieldarea">{$LANG.supportticketsdepartment}</td>
           <td>{$department}</td>
         </tr>
         <tr>
           <td class="fieldarea">{$LANG.supportticketsticketsubject}</td>
           <td><input type="text" name="subject" size="60" value="{$subject}" /></td>
         </tr>
         <tr>
           <td class="fieldarea">{$LANG.supportticketsticketurgency}</td>
           <td><select name="urgency">
               <option value="High">{$LANG.supportticketsticketurgencyhigh}</option>
               <option value="Medium" selected="selected">{$LANG.supportticketsticketurgencymedium}</option>
               <option value="Low">{$LANG.supportticketsticketurgencylow}</option>
             </select></td>
         </tr>
         {if $relatedservices}
         <tr>
           <td class="fieldarea">{$LANG.relatedservice}</td>
           <td><select name="relatedservice">
               <option value="">{$LANG.none}</option>

{foreach from=$relatedservices item=relatedservice}

               <option value="{$relatedservice.id}">{$relatedservice.name} ({$relatedservice.status})</option>

{/foreach}

             </select></td>
         </tr>
         {/if}
         <tr>
           <td colspan="2" class="fieldarea"><textarea name="message" id="message" rows="12" cols="60" style="width:100%">{$message}</textarea></td>
         </tr>
         {foreach key=num item=customfield from=$customfields}
         <tr>
           <td class="fieldarea">{$customfield.name}</td>
           <td>{$customfield.input} {$customfield.required}</td>
         </tr>
         {/foreach}
         <tr>
           <td class="fieldarea">{$LANG.supportticketsticketattachments}</td>
           <td><input type="file" name="attachments[]" size="50" />
             <a href="#" id="addfileupload"><img src="images/add.gif" class="absmiddle" border="0" alt="" /> {$LANG.addmore}</a><br />
             <div id="fileuploads"></div>
             ({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})</td>
         </tr>
     </table></td>
  </tr>
 </table>

 

table.frame{margin:0 0 10px;padding:0;border:1px solid #EBEBEB;border-bottom:0;}
table.frame table td{background-color:#FFF;border-bottom:1px solid #EBEBEB;}
table.frame table td.fieldarea{background-color:#F5F5F5;color:#333;text-align:right;border-right:1px solid #EBEBEB;}

[BAJI26]

Try adding width to the fields, IE. the subject.

[sparky]

This is just the form from view source on your site with the field sizes corrected

<form action="/submitticket.php?step=3" method="post" enctype="multipart/form-data" name="submitticket" id="submitticket">

<input name="deptid" value="1" type="hidden">

<table class="frame" width="100%" cellpadding="0" cellspacing="1">

<tbody><tr>

<td><table width="100%" border="0" cellpadding="10" cellspacing="0">

<tbody><tr>

<td class="fieldarea" width="120">Name</td>

<td> <input name="name" size="40" value="" type="text">

</td>

</tr>

<tr>

<td class="fieldarea">Email Address</td>

<td> <input name="email" size="40" value="" type="text">

</td>

</tr>

<tr>

<td class="fieldarea">Department</td>

<td>Sales</td>

</tr>

<tr>

<td class="fieldarea">Subject</td>

<td><input name="subject" size="40" value="" type="text"></td>

</tr>

<tr>

<td class="fieldarea">Urgency</td>

<td><select name="urgency">

<option value="High">High</option>

<option value="Medium" selected="selected">Medium</option>

<option value="Low">Low</option>

</select></td>

</tr>

<tr>

<td colspan="2" class="fieldarea"><textarea name="message" id="message" rows="12" cols="40" style="width: 100%;"></textarea></td>

</tr>

<tr>

<td class="fieldarea">Attachments</td>

<td><input name="attachments[]" size="30" type="file">

<a href="#" id="addfileupload"><img src="images/add.gif" class="absmiddle" alt="" border="0"> </a><br>

<div id="fileuploads"></div>

(Allowed File Extensions: .jpg,.gif,.jpeg,.png,.zip,.pdf,.bmp,.txt,.sql,.gzip)</td>

</tr>

</tbody></table></td>

</tr>

</tbody></table>

<br>

<div id="searchresults" class="contentbox" style="display: none;"></div>

<p align="center">Please enter the security code shown in the image - this is required to prevent automated submissions<br>

<img src="includes/verifyimage.php" class="absmiddle" alt="Verify Image" border="0">

<input name="code" size="10" maxlength="5" type="text">

</p>

<p align="center">

<input value="Submit Ticket" type="submit">

</p>

</form>

[D9Hosting]

Thanks, I'd never thought of that. It was the attachment field that was screwing it up, I've changed it's width and it now displays as it should.

 

Thanks for your help!

[D9Hosting]

Cheers Steve,

All sorted now

[BAJI26]

Cheers Steve,

All sorted now

 

 

Hello!

 

J/K!

[D9Hosting]

Hello!

 

J/K!

 

My 1st reply was for you, I must have posted it whilst Steve was making his reply.

 

But feel free to have another if you like - Thanks Baji26

[BAJI26]

LOL!

Darn it Steve, not you again!

Oh thanks I try! LOL!

Edited June 20, 2009 by BAJI26

[LemonBarley]

HAHa... posting something not related...

 

Well done steve