freedombi Posted June 10, 2009 Share Posted June 10, 2009 Some customers want invoices faxed to them, so I'm trying to send the invoices out through send2fax. However, it doesn't go through. Their support has told me It appears that a pop-up is displayed when opening the file with Adobe Reader 7.0. The pop-up states: "This file appears to use a new format that this version of Acrobat does not support. It may not open or display correctly". As mentioned before, our fax converters use Adobe 7.0 to support the widest variety of formats submitted by our client base. If opening the file in Adobe 7.0 creates a popup for any reason, the converters will time out and the fax will fail. We hope this helps. So, I need one of two things: 1) What can be done to create a PDF supported by Adobe Acrobat Reader 7.0? 2) Any other suggested fax gateways that work with WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
BAJI26 Posted June 10, 2009 Share Posted June 10, 2009 That's a good idea... To create a Fax Gateway for whmcs... What do you say Matt!? 0 Quote Link to comment Share on other sites More sharing options...
freedombi Posted June 10, 2009 Author Share Posted June 10, 2009 I think you've misunderstood what I'm asking. I already have a gateway, but it doesn't recognize the PDF's generated by WHMCS. Perhaps I should have said "fax email service". 0 Quote Link to comment Share on other sites More sharing options...
Erik H. Posted June 10, 2009 Share Posted June 10, 2009 Ask them to update their software to Acrobat Reader 8, it has been around for a while now ... 0 Quote Link to comment Share on other sites More sharing options...
mcraedesigns Posted June 10, 2009 Share Posted June 10, 2009 Or for a more lightweight PDF reader that does not take six hours to load: http://www.foxitsoftware.com/pdf/reader/ Freeware and lightweight! 0 Quote Link to comment Share on other sites More sharing options...
ahdonline Posted June 11, 2009 Share Posted June 11, 2009 have you looked into interfax.net it is what we use for our other software at the moment 0 Quote Link to comment Share on other sites More sharing options...
freedombi Posted June 12, 2009 Author Share Posted June 12, 2009 Thank you, I'm looking at them now. I've sent them an email asking about compatibility with WHMCS's PDF's. On a side note, I see they also have postalmethods.com. I recall a while back there were questions on being able to send snail mail from WHMCS. This looks like a solution to that. 0 Quote Link to comment Share on other sites More sharing options...
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