Vooservers Posted June 6, 2009 Share Posted June 6, 2009 I have recently moved from clientexec to whmcs and I must say that the support is fantastic! All of the issues I had have been resolved within 24 hours. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 6, 2009 Share Posted June 6, 2009 It's almost a trademark of WHMCS, can't fault them 0 Quote Link to comment Share on other sites More sharing options...
Vooservers Posted June 6, 2009 Author Share Posted June 6, 2009 It's almost a trademark of WHMCS, can't fault them Yep, it's made my life a lot easier switching to WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
snJohn Posted June 7, 2009 Share Posted June 7, 2009 Maybe Matt is to busy spending all his time giving you speedy responses to your sales questions instead of bothering to reply to my 6 months outstanding support ticket. I went 3 months without a reply at one point (yes I have trouble believing it myself) despite constant reminders and multiple tickets being opened not even a reply. Are we dealing with the same company? John 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 7, 2009 Share Posted June 7, 2009 There was/is probably a very good explanation as I personally have never had a delay of more than 24 hours in answering a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted June 7, 2009 Share Posted June 7, 2009 Maybe Matt is to busy spending all his time giving you speedy responses to your sales questions instead of bothering to reply to my 6 months outstanding support ticket. I went 3 months without a reply at one point (yes I have trouble believing it myself) despite constant reminders and multiple tickets being opened not even a reply. Are we dealing with the same company? John I, as many others, have had nothing but excellent service from whmcs, they've responded very quickly to the very few tickets that I've submitted, all where answered in less than an hour. I am sorry, but I find your story very hard to believe. To the OP, I am glad you are happy, and I am sure you will be for years to come. 0 Quote Link to comment Share on other sites More sharing options...
snJohn Posted June 7, 2009 Share Posted June 7, 2009 I, as many others, have had nothing but excellent service from whmcs, they've responded very quickly to the very few tickets that I've submitted, all where answered in less than an hour. I am sorry, but I find your story very hard to believe. To the OP, I am glad you are happy, and I am sure you will be for years to come. I am not sure why you are so confident considering you have submitted very few tickets as you say. Like I said I find it hard to believe myself, considering the very few (sales) tickets I opened before that were answered in a very timely manner. John 0 Quote Link to comment Share on other sites More sharing options...
Vooservers Posted June 7, 2009 Author Share Posted June 7, 2009 I am not quite sure why that would be but so it doesn't go un-noticed I just want to add that Dale and Andrew have also helped as well as Matt. 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted June 7, 2009 Share Posted June 7, 2009 All tickets that I have submitted were always answered and resolved quickly. Support at WHMCS is excellent and we have never had an issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted June 7, 2009 WHMCS CEO Share Posted June 7, 2009 Thanks for the praise. We take providing good support very seriously so it's nice to see happy users! It was explained to John but to recap, this specific ticket which had no response for a prolonged time had been flagged to an admin member who was no longer active and therefore it was not being seen by other staff. As soon as he opened a new ticket that others could see referencing the ticket number, we were able to take care of it. Matt 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted June 7, 2009 Share Posted June 7, 2009 That figures Matt. Frankly, WHMCS is consistently excellent. 0 Quote Link to comment Share on other sites More sharing options...
msmom Posted June 8, 2009 Share Posted June 8, 2009 I agree the support is great. What's a puzzle to me has always gone solved by WHMCS 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 8, 2009 Share Posted June 8, 2009 Thanks for the praise. We take providing good support very seriously so it's nice to see happy users! It was explained to John but to recap, this specific ticket which had no response for a prolonged time had been flagged to an admin member who was no longer active and therefore it was not being seen by other staff. As soon as he opened a new ticket that others could see referencing the ticket number, we were able to take care of it. Matt There was/is probably a very good explanation as I personally have never had a delay of more than 24 hours in answering a support ticket. Nuff said... 0 Quote Link to comment Share on other sites More sharing options...
jlk Posted June 8, 2009 Share Posted June 8, 2009 I'm new to this product. I've had two suppot tickets. One was answered in about 90 minutes and the other in three hours. Both issues were resolved on the first response. So far my (limited) experience has been excellent. 0 Quote Link to comment Share on other sites More sharing options...
davbk Posted June 10, 2009 Share Posted June 10, 2009 Very un-happy with the support team, my WHMCS is still not up after almost two weeks! I had to send them ftp access info like 3 times. Got an email from them yesterday saying installation done! Yet admin login isnt working. I bet you now they are going to ask me for the ftp info again. BTY I paid them to install it too. 0 Quote Link to comment Share on other sites More sharing options...
rhodan Posted June 14, 2009 Share Posted June 14, 2009 Every ticket I issued was answered/resolved in a very timely manner (a few hours). I am a happy customer. Thanks for a great product. 0 Quote Link to comment Share on other sites More sharing options...
Inmeso Posted June 15, 2009 Share Posted June 15, 2009 Really? What URL are you using to send in tickets? I would really like to know... Cause i must be using the wrong one.... solutions... and within a few hours.. that must be great! 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 15, 2009 Share Posted June 15, 2009 Login to the customer portal at http://www.whmcs.com/members/index.php an then submit a ticket. 0 Quote Link to comment Share on other sites More sharing options...
rhodan Posted June 17, 2009 Share Posted June 17, 2009 You can also submit a support ticket through your admin panel under help. However I did this the first time and I have email-piping on. The reply I didn't see because my system didn't allow unregistered email addresses, so you'd have to check on that under Utilities - Support Ticket Mail Import Log. It will say: Unregistered Email Address 0 Quote Link to comment Share on other sites More sharing options...
rhodan Posted June 17, 2009 Share Posted June 17, 2009 You can also submit a support ticket through your admin panel under help. However I did this the first time and I have email-piping on. The reply I didn't see because my system didn't allow unregistered email addresses, so you'd have to check on that under Utilities - Support Ticket Mail Import Log. It will say: Unregistered Email Address 0 Quote Link to comment Share on other sites More sharing options...
perfectpresence Posted June 21, 2009 Share Posted June 21, 2009 As a new client with an existing customer base that I needed to move over, I had quite a few questions for the support team and every ticket was responded to very quickly. 0 Quote Link to comment Share on other sites More sharing options...
druptech Posted June 22, 2009 Share Posted June 22, 2009 yes very fast and impressive Support 0 Quote Link to comment Share on other sites More sharing options...
Raven Posted October 3, 2009 Share Posted October 3, 2009 Well i have to say from my dealings with WHMCS that i think they are owned by carlsberg "Probably the best Support in the world":lol: first class support first class product nice work way to go 0 Quote Link to comment Share on other sites More sharing options...
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