easyhosting Posted June 4, 2009 Share Posted June 4, 2009 beware if you are using the maxmind telephone verification service as maxmind has this set up to STEAL from you. when this service is used and 1 transaction is sent, the maxmind system will charge you for 6 transactions. so instead of paying $0.38c you will be paying $2.28 0 Quote Link to comment Share on other sites More sharing options...
thernes Posted June 4, 2009 Share Posted June 4, 2009 Strange. We've never had any problems with the telephone verification service from Maxmind. 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted June 4, 2009 Share Posted June 4, 2009 You need to raise this with Maxmind directly and I am sure they will resolve it for you. They are a professional and respected company and I'm sure would not knowingly 'STEAL' from anyone. In that sense, your post is a bit melodramatic, frankly. 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted June 4, 2009 Share Posted June 4, 2009 You do know that it's not $0.38 for every country? The rate is different depending on which country is being called. 0 Quote Link to comment Share on other sites More sharing options...
[JSH]John Posted June 4, 2009 Share Posted June 4, 2009 I haven't experienced this problem either, it's possible that there's a problem with your account and I'm sure MaxMind would help resolve it. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 5, 2009 Author Share Posted June 5, 2009 Hostorga i know it is different rates, my WHMCS logs show 1 transaction at $0.38, but i have been charged for 6 transactions as this is what Maxmind says was made. I have now disabled the TVS from within my WHMCS and maxmind have refunded me all money back that was in my TVS account with them along with what their system took from me. 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted June 5, 2009 Share Posted June 5, 2009 Hostorga i know it is different rates, my WHMCS logs show 1 transaction at $0.38, but i have been charged for 6 transactions as this is what Maxmind says was made. I have now disabled the TVS from within my WHMCS and maxmind have refunded me all money back that was in my TVS account with them along with what their system took from me. I'm glad you got it sorted. Looks like it was more an error than fraud though. 0 Quote Link to comment Share on other sites More sharing options...
JFSG Posted June 5, 2009 Share Posted June 5, 2009 You should not just come here to smash their name without clearing your facts with them properly. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 5, 2009 Author Share Posted June 5, 2009 the facts were that my logs showed 1 transaction but maxmind took payment for 6 transactions, which they were standing by and blamed my system or my client, which my logs proved nothing wrong at my end. maxmind would not accept this even after i provided them with my full logs showing this. so i placed this post to inform others. it was not until i told them that i was going to show my logs etc to the authorities as my logs showed 1 transaction at $0.38 and not 6 transactions which they took my money for. if you check with UK and USA laws this can be construde as theft and fraud on the part of maxmind. 0 Quote Link to comment Share on other sites More sharing options...
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