thernes Posted June 3, 2009 Share Posted June 3, 2009 Fortunately we do not have a lot of reversed payments through paypal, but today we just had one where I am 100% certain that the customer did not have a legit case. But since the buyers don't have to provide their address when they pay using WHMCS/paypal, we did not meet the eligibility requirements for the PayPal Seller Protection Policy. What can be added, if anything without Matt's help, to require the buyers address? This would make it a whole lot easier to weed out fraud orders also, as you would be able to compare their PP address and the address details registered. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 3, 2009 Share Posted June 3, 2009 I would suggest opening a ticket with WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted June 3, 2009 Share Posted June 3, 2009 thats weird, we have had one instance of someone playing games at paypal, and we won.... we provide a service, and ( at least when we had our issue ) paypal judges on the side with merchants with services......... 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted June 3, 2009 Share Posted June 3, 2009 With paypal disputes if you respond to paypal telling them it's intangible goods (ie if it's a hosting account etc), paypal will normally side with the seller, orless the buyer can prove that his paypal account was compromised. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 3, 2009 Share Posted June 3, 2009 i have done extensive research on this policy of Paypal as i am in the Uk and no matter who i contact (trading Standards, OFT, FSA) they all say the say, if you pay for an item/service regardless if its tangible or not, and you never receive the item/service then you are legally entitled to a full refund from the seller or the payment provider. Paypal are well aware of this fact under UK law and i suspect this will be the same in the USA, but Paypal are in the beleive that they are above any law and what Paypal states is correct regardless to the law. 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted June 3, 2009 Share Posted June 3, 2009 i have done extensive research on this policy of Paypal as i am in the Uk and no matter who i contact (trading Standards, OFT, FSA) they all say the say, if you pay for an item/service regardless if its tangible or not, and you never receive the item/service then you are legally entitled to a full refund from the seller or the payment provider. Paypal are well aware of this fact under UK law and i suspect this will be the same in the USA, but Paypal are in the beleive that they are above any law and what Paypal states is correct regardless to the law. Yes I agree with you, if the buyer never received the service then they are entitled to their money back, and rightly so! But in the case where they have received the service, and have decided for whatever reason to move on, or gets suspended for violating the tos (sending spam etc,), and files a dispute to try to claim the money back for services they have received then the seller should be protected aswell. I agree also that paypal accepting intangible goods as a reason to side with a seller, is not very good, the seller should still have to prove that they received the service that they paid for. 0 Quote Link to comment Share on other sites More sharing options...
willow Posted July 7, 2009 Share Posted July 7, 2009 We use WHMCS to sell templates and modifications for a shopping cart along with related services but as the buyers address is not transfered to paypal when making payment there is no way for me to check if the address they provided matches the address in the paypal profile. While searching for a solution to this i came accross this thread so has anyone any ideas on how to do this? 0 Quote Link to comment Share on other sites More sharing options...
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