Support Ticket Listing on Admin Homepage

[Impact-John]

Hey Everyone i am trying to use the support center section from supportcenter.php found in the sidebar.tpl on my homepage portion of the sidebar.tpl and for some reason i cant get the code to actually display the tickets as it does on the support link the brackets are all empty any help would be great

 

<span class="header"><img src="images/icons/tickets.png" alt="Filter Tickets" width="16" height="16" class="absmiddle" /> Filter Tickets</span>
<ul class="menu">
   <li><a href="supporttickets.php">Awaiting Reply ({$ticketcounts.awaitingreply})</a></li>
   <li><a href="supporttickets.php?view=flagged">My Flagged Tickets ({$ticketcounts.myflagged})</a></li>
   <li><a href="supporttickets.php?view=active">All Active Tickets ({$ticketcounts.allactive})</a></li>
   <li><a href="supporttickets.php?view=Open">Open Tickets ({$ticketcounts.open})</a></li>
   <li><a href="supporttickets.php?view=Answered">Answered ({$ticketcounts.answered})</a></li>
   <li><a href="supporttickets.php?view=Customer-Reply">Customer-Reply ({$ticketcounts.customerreply})</a></li>
   <li><a href="supporttickets.php?view=On Hold">On Hold ({$ticketcounts.onhold})</a></li>
   <li><a href="supporttickets.php?view=In Progress">In Progress ({$ticketcounts.inprogress})</a></li>
   <li><a href="supporttickets.php?view=Closed">Closed Tickets ({$ticketcounts.closed})</a></li>
</ul>

[BAJI26]

You can take that code and put it just above in the sidebar.tpl

<span class="plain_header">System Information</span> 

 

or you can add

OR $sidebar eq "home"

to

{elseif $sidebar eq "support"} 

which is just above where you took that code from.

 

Or you can put

 

{if $sidebar eq "home"}

<span class="header"><img src="images/icons/tickets.png" alt="Filter Tickets" width="16" height="16" class="absmiddle" /> Filter Tickets</span>
<ul class="menu">
   <li><a href="supporttickets.php">Awaiting Reply ({$ticketcounts.awaitingreply})</a></li>
   <li><a href="supporttickets.php?view=flagged">My Flagged Tickets ({$ticketcounts.myflagged})</a></li>
   <li><a href="supporttickets.php?view=active">All Active Tickets ({$ticketcounts.allactive})</a></li>
   <li><a href="supporttickets.php?view=Open">Open Tickets ({$ticketcounts.open})</a></li>
   <li><a href="supporttickets.php?view=Answered">Answered ({$ticketcounts.answered})</a></li>
   <li><a href="supporttickets.php?view=Customer-Reply">Customer-Reply ({$ticketcounts.customerreply})</a></li>
   <li><a href="supporttickets.php?view=On Hold">On Hold ({$ticketcounts.onhold})</a></li>
   <li><a href="supporttickets.php?view=In Progress">In Progress ({$ticketcounts.inprogress})</a></li>
   <li><a href="supporttickets.php?view=Closed">Closed Tickets ({$ticketcounts.closed})</a></li>
</ul>
{/if}

Where you want it to appear.

[Impact-John]

thanks for trying to help but not of that got the info to actually display on the home page i really need to get this working but i am unsure how to get it to work unless it is encoded than im screwed lol

[BAJI26]

It show up but I think it will only work on the support page in this case I think you would need to query the database! Maybe someone that is alittle more experience can chime in.

 

 

 

{if $sidebar eq "home"}

<span class="header"><img src="images/icons/home.png" class="absmiddle" width="16" height="16" /> Shortcuts</span>
<ul class="menu">
   <li><a href="clientsadd.php">Add a New Client</a></li>
   <li><a href="ordersadd.php">Place New Order</a></li>
   <li><a href="quotes.php?action=manage">Create Quote</a></li>
   <li><a href="todolist.php">Create New To-Do Item</a></li>
   <li><a href="supporttickets.php?action=open">Create New Support Ticket</a></li>
   <li><a href="whois.php">WHOIS Lookup</a></li>
   <li><a href="#" onclick="generateInvoices();return false">Generate Due Invoices</a></li>
   <li><a href="index.php?attemptccpayments=true">Attempt CC Capture</a></li>
</ul>

<span class="plain_header">Income Projection</span>
<div class="smallfont">{$incomestats}</div>

<br />


<span class="header"><img src="images/icons/tickets.png" alt="Filter Tickets" width="16" height="16" class="absmiddle" /> Filter Tickets</span>
<ul class="menu">
   <li><a href="supporttickets.php">Awaiting Reply ({$ticketcounts.awaitingreply})</a></li>
   <li><a href="supporttickets.php?view=flagged">My Flagged Tickets ({$ticketcounts.myflagged})</a></li>
   <li><a href="supporttickets.php?view=active">All Active Tickets ({$ticketcounts.allactive})</a></li>
   <li><a href="supporttickets.php?view=Open">Open Tickets ({$ticketcounts.open})</a></li>
   <li><a href="supporttickets.php?view=Answered">Answered ({$ticketcounts.answered})</a></li>
   <li><a href="supporttickets.php?view=Customer-Reply">Customer-Reply ({$ticketcounts.customerreply})</a></li>
   <li><a href="supporttickets.php?view=On Hold">On Hold ({$ticketcounts.onhold})</a></li>
   <li><a href="supporttickets.php?view=In Progress">In Progress ({$ticketcounts.inprogress})</a></li>
   <li><a href="supporttickets.php?view=Closed">Closed Tickets ({$ticketcounts.closed})</a></li>
</ul>

<br>

[Impact-John]

yeah i cant seem to get the actual numbers per ticket origin to show up on the homepage at all

[Strats]

I would also be interested at possible solution...

[Strats]

I would also be interested at possible solution...

 

I attach a screenshot of the prob in case someone can help

Thanks

[Strats]

Is this one so difficult?