Client going almost on 60 Days Past Due and Invoices

[PropioWeb.com]

I have a client who has always been good in the past. Payment always on time but for some reason he has now gone past due for almost 60 days on 2 of his accounts and more than 30 on three others. I think I need to suspend him but I'm not sure if I should do more to get him to pay first. The system automatically sends out late notices plus I sent out a personal email notifying of the possibility of suspension but I did not get a response.

 

Should I suspend the accounts? Should I wait till it's been exactly 60 days?

 

I also noticed that WHMCS is not creating new invoices for each month on any of these accounts. For example 2 of the accounts where due on 3/8/09 and it billed that one but it did not bill for 4/8/09.

 

Does WHMCS not bill until it has received payment for the previous invoice? Will it bill for the next one as soon as the original one is paid?

[merlinpa1969]

Depending on whats in your TOS<

 

we send out 3 notices and suspend on day 5 overdue then terminate on day 20 overdue

[Stream101]

We send out 1 overdue notice and 2 days after invoice is due, on the third day a second one, warning that it will be shutoff. The 4th day (the morning) will shut it off, and then terminate on the 30th day.

[redrat]

It's always an emotional dilemma when good clients, hitherto, suddenly start moving the goal posts. But this is always a sign that you need a 'Stop Credit' system that suspends service and, once in place, should not favour anyone or you just end up on the roller coaster. Trouble is, when does it stop and let you get off? It's more likely to pick up momentum and chuck you off.

 

To answer your specific question re WHMCS invoicing. There is an option in Admin/General Settings/Invoices tab at the top labelled 'Continuous Invoice Generation' thatsays, "Tick this box to enable continuous invoice generation. If enabled, invoices will be generated on each cycle even if the previous invoice remains unpaid. If disabled, when an invoice is not paid, no further invoices will be generated for that item."

 

Best wishes.

[sparky]

Being that far behind you should really suspend his account. Once he realises that its suspended he will more than likely do something about paying it.

 

It is possible that your client has a good reason for it, he could be in hospital or something worse.

 

Try and contact him by phone as a courtesy first as he has been a good past client.

[mojowill]

For clients with more than 1 product/service I always call if they go overdue and have had all 3 reminders, 90% of my customers are useless at checking emails, usually as soon as you speak to them in person a credit card payment has been made.

 

It's a tough position to be in, but I would call them, if they dodge your calls send one last email then suspend the account if still no response

[PropioWeb.com]

Good advice guys. I will see if I place a call tomorrow. If not it's ovah!!!

[NorCal Internet]

If you haven't had any contact from them at this point, shutting them off, if nothing else, will usually generate at least a phone call asking "Why isn't my service working?"... I've found it to be an effective way to get responses from clients...

 

Some times they don't know they're past due, some times they're just testing you to see how far you'll let them go past due...

[PropioWeb.com]

Well the phone call did the trick. Had payment within the hour after the phone call. Thanks again guys.

 

Also @redrat thanks for the tip on the WHMCS invoicing settings.

[redrat]

Good to see a happy outcome.