PrimaryTarget Posted March 22, 2009 Share Posted March 22, 2009 Hey WHMCS I have an issue that has been an on going problem with WHMCS and Paypal Subscriptions. The problem we are seeing and it creates such a huge pain in the butt if customers want to use paypal subscriptions. Customer A orders for example a Ventrilo 30 slot and an AA 16 slot server. and they would like it all on one invoice. So we process their orders but dont generate their invoices we got both packages in their account and prices billing and everything setup. We then click generate due invoices and it generates the one invoice with 2 services listed on it. Vent = lets say 14 dollars AA = lets say 30 dollars. The total of the invoice is 44 dollars. Customer goes to the invoice and chooses Paypal Subscription and it then opens Paypal and right on the paypal window it reads. Your subscription will pay 44 dollars to Primary Target and then 14 dollars every other month after. The 2nd month payment for this subscription is only paying one line item off the invoice and not both of them. Every other billing system in the world would start the subscription with the total amount of the invoice in this example should read 44 dollars to primary target and 44 dollars every other month after. My work around right now is if they want subscriptions I have to setup invoices on seperate days so it wont put all the services on the same invoice. This is a huge problem we have had since day one and I really think someone else has had to of seen this problem unless no one uses subscriptions. Any information would be very helpful in fixing this issue. Thanks 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted March 22, 2009 Share Posted March 22, 2009 For both of those items, is there a Recurring amount set when you go to their Products & Services? 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted March 22, 2009 Author Share Posted March 22, 2009 Yep, they are monthly recurring.. Its a glitch within the system how Paypal reads the invoice from WHMCS. I dont really think there is a setting that fixes this problem 0 Quote Link to comment Share on other sites More sharing options...
HiDef-Laws Posted March 23, 2009 Share Posted March 23, 2009 I've noticed this problem too. The ability does not appear to exist in WHMCS to have multiple separate services on the same subscription (at least not without a lot of manual labor). 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted March 23, 2009 Share Posted March 23, 2009 We have noticed this behaviour too. It kind of bypasses the whole point of combined invoices for our PayPal customers. 0 Quote Link to comment Share on other sites More sharing options...
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