xTiNcTion Posted December 27, 2006 Share Posted December 27, 2006 Hi, anyone having spam problems? A new support ticket has been opened. Department: Servicios Web (Web Services) Subject: Lucia:Merry Christmas Priority: Medium Red Hot Opportunity! BUSINESS WIRE (12/20/2006)--AlgoDyne Ethanol Energy Inc. is pleased to announce that it has been contacted by a consortium of Asian investors who have shown a strong interest in the Company's proprietary mico-algae-based (phytoplankton) process. Asian investors? What's going to happen when this deal closes? BOOM! BUSINESS WIRE (12/26/2006)--AlgoDyne Ethanol Energy Inc. is pleased to announce that it is currently negotiating partnerships in the Direct-Alcohol-Fuel-Cell (DAFC) field to provide a cutting-edge system. AlgoDyne's dedicated team of scientists have achieved significant efficiency compared to existing DAFC designs and anticipate completing a prototype very soon. i think this is from "submitticket.php" due to this form not having captcha... omg... i can't believe it. still not in production (i just installed it) and "bots" have found it... would it be possible to protect this form (submitticket.php) using something like in "supporttickets.php" (image validation)?? Matt? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted December 27, 2006 Share Posted December 27, 2006 That looks like a piped spam, not someone "finding" your form. I've been seeing these all day to various email addresses. 0 Quote Link to comment Share on other sites More sharing options...
xTiNcTion Posted December 27, 2006 Author Share Posted December 27, 2006 Hey, maybe you right. just yesterday i added the "pipe" email thing. it's a problem too, every spam open a ticket support... then i have to delete those tickets. do you know how to prevent this?? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted December 27, 2006 Share Posted December 27, 2006 For one, use an email address that isn't a common one like "support@" or "sales@". Try "customersupport@" or "presales@". The next thing is to prefilter mail before it's piped to the desk, using your mail program on the server, if possible. 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted December 27, 2006 Share Posted December 27, 2006 Also, if possible, don't list your email address on your website - make your users fill out a form to make initial contact - having the address listed and even worse, linked will make is just that much more easier for spammers to harvest your email address. The level of spam will only increase from there 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 27, 2006 WHMCS CEO Share Posted December 27, 2006 What's the big deal? Just delete the tickets - you can do a mass delete using the tick boxes on the support tickets list main page. You get spam whatever email address or program you use - unfortunately you just have to deal with it. Matt 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted December 28, 2006 Share Posted December 28, 2006 It's not just a matter of deleting spam tickets. It's very annoying. Especially when you have it directed to your cell phone so you can be alerted of new support tickets, then you rush to the nearest cyber-cafe to check your emails only to find out it's a spam... A couple of days ago I had to create a new account just for redirecting real emails to my cell phone, after having it filtering emails marked as spam by SPAM Assassin. I was going crazy with so many email alerts and 90% of them being spam! Yeah, it looks like we're fighting a lost battle against spam. 0 Quote Link to comment Share on other sites More sharing options...
bedot Posted December 28, 2006 Share Posted December 28, 2006 Ye spam assasin does pretty good.. I think it gets 9/10 of the onces which get sent to me. I get the same emails, I have my spam tagged and delivered to me anyways.. but you could just have your spam file delete it. 0 Quote Link to comment Share on other sites More sharing options...
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