Email not piping and creating a ticket

[hostlonestar]

Ok, so I'm having a problem. I can't get my WHMCS to create a support ticket when someone emails the different support department (say...sales department). I copy and paste the cron job from WHMCS configure support departments. Cron line is: | php -q /home/hostlone/public_html/client/whmcs/pipe/pipe.php

 

I get this return:

 

/bin/sh: -c: line 0: syntax error near unexpected token `|'

/bin/sh: -c: line 0: `| php -q /home/hostlone/public_html/client/whmcs/pipe/pipe.php'

 

 

What exactly does this mean? How do I fix it?

[chaloupe]

Hi hostlonestar,

 

This is not a cronjobs but a Forwarders command. It needs to be added as a forwarders under Mail *> Forwarders (if using cPanel).

 

As for an example, let say you are running cPanel. You would log in to cPanel, click Forwarders > Add forwarder and create the following using Pipe method:

 

Address to Forward: support @ mywebsite.com (drop down list)

Destination:

 

• Pipe to a Program: | php -q /home/hostlone/public_html/client/whmcs/pipe/pipe.php
  

 

Give it a try and let us know!

[hostlonestar]

ok I tried it. That would make sense why it wasn't working as a cron job lol. I'm still trying to figure out PHP, I'm picking it up, but only just started learning. Its similar to C++ which I'm quite decent at, so hopefully I get it quickly.

 

I will let you know if it works or not.

 

I had to make it executable

[hostlonestar]

Sent a couple of test emails, still not working. I used both what you said and public_html/client/whmcs/pipe/pipe.php

[davet]

Did you ever figure out how to get this working? I have the same problem.

[RikeMedia]

Also having the same problem here.

[chapman]

I was having this issue. I think the cPanel form is munging some things. For some reason, clearing out any forwarders and recreating them by hand (i.e. not pasting in the line) in cPanel resolved the issue.

 

if using cPanel x3 theme, TYPE in: public_html/your_path_to_whmcs/pipe/pipe.php

 

also make sure the pipe.php file is executable. For me, all this was *exactly* the same, only I was pasting in the pipe line before. Once I cleared it and typed it in, it worked like a charm. Strange I know, but try it.