rldev Posted February 20, 2009 Share Posted February 20, 2009 A client domain did not automatically renew. Naturally the client was upset. The renew date was the same as the expiry date. What could cause it not to renew? Enom module. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 20, 2009 Share Posted February 20, 2009 Was the invoice paid? What does Utilities > Activity Log say? 0 Quote Link to comment Share on other sites More sharing options...
rldev Posted February 23, 2009 Author Share Posted February 23, 2009 Was the invoice paid?What does Utilities > Activity Log say? The invoice is not paid. Usually the system will just automatically charge the client at the due date and renew the domain. I do not see any pyament attempts in the gateway log and the activity log just states a email was sent. I have another domain up for renewal today and WHMCS has not attempted to collect payment or renew the domain. The incoive is there and it is set for my payment processor. 0 Quote Link to comment Share on other sites More sharing options...
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